6 Jobs
Crossroads Bank is Hiring a Customer Solutions Specialist PT Near Wabash, IN
- Professionally handle inbound communications via phone, secure chat, and email to address inquiries, resolve complaints, and direct calls.
- Process transactional requests, investigate issues, and follow up with customers as necessary.
- Demonstrate proficiency in addressing customer queries, including E-Banking, independently.
- Provide troubleshooting support and facilitate customer requests across diverse digital platforms.
- Execute online banking wire transactions.
- Administer ACH processes, facilitating tasks such as reviewing and releasing ACH files, processing limit change requests, and maintaining risk management documentation.
- Maintain digital spreadsheets, prepare paperwork, scan files, and organize filing systems to support administrative functions within the digital banking department.
- Identify and escalate priority issues, notify compliance of complaints, and report suspicious activities.
- Inform customers about available products and services, make referrals, and engage in cross-selling opportunities.
- Contribute positively to the bank's atmosphere and customer interactions daily.
- Ensure compliance with BSA/Red Flag regulations and established policies and procedures, safeguarding both employees and customers.
- Execute additional assigned duties as required.
Job Summary
Full Time
$35k-44k (estimate)
04/28/2024
06/27/2024
crossroadsbanking.com
SYRACUSE, IN
100 - 200
1920
Private
MARK KELLY
$10M - $50M
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The job skills required for Customer Solutions Specialist PT include Customer Service, Call Center, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Solutions Specialist PT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Solutions Specialist PT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Solutions Specialist PT positions, which can be used as a reference in future career path planning. As a Customer Solutions Specialist PT, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Solutions Specialist PT. You can explore the career advancement for a Customer Solutions Specialist PT below and select your interested title to get hiring information.
If you are interested in becoming a Customer Solutions Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Solutions Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Solutions Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Solutions Specialist jobs
Measure and analyse customer feedback.
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Understand customer experience needs.
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Offer what customers really want.
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Step 3: View the best colleges and universities for Customer Solutions Specialist.
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