Member First Mortgage is seeking an Escrow/Member Service Specialist to join our growing team. This is an excellent opportunity to join our award-winning team which has been recognized as Best and Brightest companies to work for in the nation! In this role you will be originating quality mortgage loans, building solid relations, and delivering expert mortgage solutions to credit unions.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun, laid back, and collaborative team environment.

Responsibilities:

• Monitor the status of existing homeowner's insurance (HOI) policies on a daily basis via Allied Reports. Assists the PMI Specialist with overflow of private mortgage insurance (PMI) bills/cancellations, as well as the Insurance Loss Specialist with insurance loss claims. Provides support with tax bills during busy season.
• Secondary backup to answering incoming phone calls and responding to emails and voicemails.
• Updates the appropriate servicing systems, when needed, with the most current policy information. Verifies the core range, deductible, and mortgage clauses are validated.

Experience: One to three years of similar or related experience.

Education: A high school education or GED

Other Skills:

• Strong relationship-building and customer service skills.
• Knowledge of customer service principles and practices.
• Ability to listen and communicate clearly and effectively, both verbally and in writing.
• Attention to detail.
• Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously.

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally life and/or move up to 20 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone.

Work Environment: While performing the duties of this job, the employee regularly works in a remote and/or in office setting.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!