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About Mindful:
Are you passionate about mental health & wellness and wish to make a difference in people's lives? Do you wish to make a positive impact on the current mental health crisis in this country? Mindful Care is a revolutionary national same-day mental health urgent care providing medication management, and therapeutic services to the insured individual. We are passionate about bridging the gap in access to mental healthcare in a way that promotes overall health and wellbeing for those who want help now. By weaving together our core values of professionalism, evidence-based methodologies, teamwork, adaptability, meritocracy, and putting the patient first, we can work together to ensure we are providing quality care to the populations we serve. Since launching in 2019, Mindful Care has become one of the fastest-growing healthcare companies in the Northeast and Midwest. The company is backed by some of the most prominent investors in healthcare and technology, including Sopris Capital, University of Chicago, and The Caruso Foundation, among others.
At Mindful Care, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: New York, Chicago, New Jersey, Connecticut, Florida, Michigan, Kyiv, Jamaica, and Manila. We have a hybrid model with many of our staff members working both from our offices and remotely. The job description below is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
Mindful Care is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.
Position Summary:
We are hiring a Patient Experience Coordinator (PXC) to execute all patient-facing tasks and inquiries while providing exceptional customer service. The PXC will represent and be the “face” of Mindful Care. This roleis responsible for handling patient scheduling/rescheduling, payment collections, and inquiries related to Mindful Care services via phone calls, texting, and email for all locations. You will also be responsible for triaging incoming inquiries from other departments and re-engaging patients who no-show for their appointments. This position requires an in-office appointment, and to be physically present for the patient's needs. Our ideal candidate will have a passion for helping others and be able to support and advocate for the best possible patient experience.
Reports to: Patient Experience Manager
Position Responsibilities:
Interact with prospective patients to connect them to Mindful Care
Support patients through the intake process and establishing their Patient Portal
Provide patients with basic tech support to facilitate their provider experience
Answer all incoming calls for all locations
Patient Check-in and Check-out
Handle all scheduling / rescheduling requests via phone/email/text
Same-day eligibility and verification
Collect balance due, copayments, and no-show fees
Return any voicemails that are left outside of business hours
Tackle all provider requests for patient contact
Office Maintenance*
Point of Contact for new office staffing*
Escort in office visits to the examination room*
Triage all incoming inquiries for other departments
Other tasks as assigned by management
*Demonstrated by in-office staff only
Qualifications:
High school diploma or equivalent required
Experience in amedical office/hospital/clinic environment previous; experience in healthcare is preferred
Prior customer service experience (medical or mental health practices preferred)
Ability to provide excellent customer service over the phone, email, text
Excellent interpersonal skills and professional manner
Strong verbal and written communication skills
Must be well organized and attentive to details
Must be able to multi-task and prioritize work in a fast-paced work environment
Must have strong computer proficiency
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
Additional Benefits:
Medical, Vision, Dental Health Benefits
Commuter Benefits
Health Savings Account
Dependent Care Savings Account
Flexible Spending Account
401(k)
Salary/Wage:
$20-25/hour
Position Type / Schedule:
100% in-office
Monday through Friday
8am-4pm EST
Full Time
$42k-53k (estimate)
05/23/2024
12/08/2025
mindful.care
New York, NY
25 - 50
The job skills required for Patient Experience Coordinator include Customer Service, Scheduling, Written Communication, Triage, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Experience Coordinator positions, which can be used as a reference in future career path planning. As a Patient Experience Coordinator, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Coordinator. You can explore the career advancement for a Patient Experience Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Patient Experience Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Experience Coordinator job description and responsibilities
A patient experience coordinator helps to satisfy a full range of patient needs.
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Patient experience coordinators spend time communicating directly with patients and their care providers.
02/08/2022: Laramie, WY
A patient experience coordinator helps to enroll and monitor patients on clinical tests and has direct responsibility for a patient's care.
02/07/2022: Elyria, OH
A patient experience coordinator helps track the patient’s health and plans the daycare.
02/06/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Experience Coordinator jobs
Gain work experience as a registered nurse (at least one year) before applying as a patient experience coordinator.
03/29/2022: Shreveport, LA
Get proper certification to be a patient experience coordinator.
03/22/2022: Chillicothe, OH
Patient complaints can be uncomfortable and frustrating, but try to stay positive.
03/10/2022: Rochester, MN
View complaints as an opportunity to learn and build upon that to provide an amazing patient experience.
03/26/2022: Portsmouth, OH
Step 3: View the best colleges and universities for Patient Experience Coordinator.