Title: Front Office Assistant

Location: 20 Gala Dr. Suite G-104 Asheville, NC 28803

Schedule: Weekdays, 40 hours/week, part-time

Practice Setting: Private Outpatient Practice

Requirements: Graduation from high school or GED equivalent with course work in general office practices. 

Compensation: $13-$15/hour 

About us: 

Since 1999, we have been a family of forward-thinking physical therapy clinics in California, Arizona, and North Carolina with a shared belief that moving with purpose leads to a happier and healthier life--We believe the most important thing about life is how we move through it.

• Employee-Owned Company
• Recipient of the American Physical Therapy Association's Jayne L. Snyder Private Practice of the Year Award

Also, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Job Summary:

Fast paced position with multiple moving parts that consistently overlap and include answering multiple phone lines to schedule patient appointments, greet patients upon entry to the clinic, schedule and check in new patients as well as access multiple platforms that aid in the check in process, run reports that assist in schedule management to ensure each providers schedule meets expectations, and monitor fax/email consistently and complete corresponding tasks within received communication.

Tasks:

• Answer multiple phone lines to schedule patient appointments
• Greet patients upon entry to the clinic
• Distribute/explain/review all new patient information
• Manage scheduling of staff and ensure staff completes tasks
• Process incoming and outgoing mail, email and faxes
• Obtain and monitor patient referrals and visits
• Responsible for maintaining optimal patient flow
• Computer literate in Microsoft office suite, Google mail, EMR system experience, type minimum of 40WPM
• Correspond with patients regarding insurance info and co-pays so patients have a clear understanding of how their insurance works
• Assist directors and management with miscellaneous tasks and projects
• Maintain HIPAA compliance at all times
• Run reports to assist in schedule management 
• Be able to lift 25-50 pounds
• Additional tasks as may be required from time to time

Benefits (full-time):

• Healthcare: Medical, dental, and vision are offered to eligible full-time employees. We cover $325/month of the cost. 
• Paid Time Off: We recognize the importance of uninterrupted periods of rest/relaxation. Start with 3 weeks PTO/year & 4 weeks after a couple years, as well as holidays.
• Financial Future: Retirement options that include 401(k), Profit Sharing and Employee Stock Ownership program--which is a qualified benefit plan that invests in employer stock. ESOPs are designed to put ownership into the hands of employees, and you have a direct impact on the value of the stock and the results of our team.
• Life Insurance: All eligible employees are enrolled in an employer-paid life insurance policy.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

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