Client Services - Transfer Agent

Oakbrook IL, hybrid (Monday-Wednesday in office, Thursday and Friday WFH)

Engtal’s client is a fund administration specialized in hedge funds, real estate, cryptocurrency, venture capital, mergers, and private equity funding. This is a global business with offices in 6 continents and they are debt free. They have continued to do well even in down markets and expanded exponentially over the last couple years.

USPs – why them? –

• They are well recognized in the space, with 30 years in the industry and over 25 awards they are well respected
• They are seeing exponential growth and have grown the Oakbrook office from 33-53 in three years.
• They have grown their clientele from 1,000 to 2,500 in the last three years
• High growth potential, this role could grow into overseeing a team, running operations, specializing in an area, etc.
• Their client retention is 99%, which is well above industry standard
• Opportunity for profit sharing within their benefits
• They give back to the community and have donated to the following causes: Greater Chicago Food Depository, Heart to Heart Foundation, Akshaya Patra Foundation, in addition to many other non-profits

Products / Services (Webs) –

Engtals’s client is a fund administrator that offers cost effective and reliable fund solutions. They are in the top 10 globally for hedge fund administrators, standing at $260B in assets.

On a Given Day, You Will:

• Serve as the liaison between our clients, their investors, and other parties such as counterparties and auditors.
• Answer questions and provide confirmations on investments, AML (Anti-Money Laundering), KYC (Know Your Customer) of new account opening, Fed and SWIFT wires, and ACH payments.
• Assist investors by accurately answering questions regarding eligibility to enter and exit funds.
• Identify needs and quickly assess issues, ask appropriate questions, and complete research in order to provide solutions to the client’s satisfaction and within legal compliance.
• Guide clients and investors on how to access statements by using the online portal for documents and transactions.
• Exhibit a welcoming, client-focused approach to all interactions and use professional communications, verbal and written, that are clear and concise.
• Be well-versed and knowledgeable in entering and exiting funds, and solve complex client issues including AML, KYC, EDD, source verifications.
• Independently research industry best practices and regulatory mandates to answer client and investor questions.
• Organizational excellence - experience in organizing resources, procedures, and tools efficiently and effectively to quickly resolve issues and compose messages and documentation for clients.

Required Qualifications:

• 7 years of financial services experience at a financial institution such as a bank, private bank, brokerage firm, or fund administrator.
• Strong knowledge of fund administration, fund operations, financial services or regulatory environments.
• Expert knowledge of transfer agency operations, policies, and procedures.

Salary

Determined based on years of experience. Will offer a competitive rate. Candidates who apply need at least 7 years in the financial services/banking space to be considered.