Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is anownerand operatorofa growing portfolioof morethan 36,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.

Job Description

• Always act with integrity and demonstrate support for Tricon's values and employees. Execute exemplary customer services skills toward residents, team members and residents, responding sensitively to complaints about maintenance services efficiency and urgency
• Accept and complete Pre-Delivery Inspections on new homes within the SFRC
• Capture asset tags on all mechanical equipment, and fully comply with the warranty process on SFRCs
• Create, maintain, and manage project plans and schedules for all homes in the Designated SFRC
• Constantly uphold standards for the operation, cleanliness, and overall appeal of the SFRC landscaping/grounds, all building interiors and exteriors, amenities, streets/curbs, signage, leasing office/clubhouse, model home, common trash/recycling/pet waste areas, parking lots, driveways, and all common areas to reflect and represent the high-quality appearance of a Class A lease-up community
• Regularly manage the maintenance and upkeep on the SFRC by diagnosing the cause of any current or future potential issues, and either making the appropriate repairs in accordance with Tricon's policies and local code requirements, or assigns a contractor, vendor, or warranty claim to properly correct the item(s) of concern. Direct and oversee the work performed by both in-house technicians and external vendor resources
• Oversee and complete the SFRC acquisition and renovation process to prepare vacant homes for leasing. Maintain a consistent pre-walk schedule of homes in construction with the builder's representative. Be detailed in completing the pre-acquisition scope, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, ensuring all maintenance tasks are finalized, and inspecting completed work
• Responsible for preventative maintenance measures monthly. Anticipate and resolve project issues and schedule difficulties, escalating when necessary, and ensuring that all work is within the OSHA (Occupational Safety and Health Act) guidelines
• Supports cost-containment and inventory management of emergency maintenance materials.
• Proactively participate (with current and accurate information) in weekly status meetings, reporting project issues, delays, status updates and completion to SFRC Community Manager, Maintenance Managers, Directors, and any other SFRC teammates
• Develop scope of work project plans for rehabilitation and "turn" projects in the Designated Single Family Rental portfolio
• Conduct quality control inspections on all fieldwork in progress
• Complete initial close out for all turn and rehabilitation projects ensuring that they meet Tricon quality standards
• Support other SFRC sites and "scattered" zones based on availability

Qualifications:

• At least 5 years of managing maintenance/general repair experience required; new construction community lease-up experience is preferred
• EPA Universal Certification preferred, but not required
• CPO Certification preferred, but not required
• Trade skills including but are not limited to plumbing, electrical, HVAC, drywall, framing, painting, roofing, cabinetry, pools, and appliance, Smart Home Systems, etc
• Comfort in learning new software platforms and utilization of technology a major plus
• Takes ownership of work product and delivers within tight deadlines
• Ability to work well under pressure, self-manage, and set an example for others
• Experience managing complex projects through to successful completion
• Track record of building respectful relationships with both internal and external team members, vendors, direct reports, leadership
• Passionate problem solver who is proactive, reliable, and resourceful
• Track record of fostering a collaborative team environment

Minimum Requirements:

• High school diploma or GED equivalency
• Excellent Communicator, both verbal and written
• Unrelenting attention to detail with an eye for accuracy and consistency
• Ability to build effective relationships with a wide range of people
• Strong presentation skills

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.