**On-Site Technical Support Specialist- University of Wyoming**

ID 2021-526-393 # of Openings 1 Job Locations Laramie, Wyoming Category Customer Service/Support **More information about this job:**

**Overview:**

**Responsibilities:**

* Work hands-on with cutting-edge technology, including video conferencing, high performance computer graphics applications, computing equipment, networked visualization, streaming video, fiber-optics communications, analog signal transmission equipment, meeting space control systems, and facilities integration

* Test and evaluate new technology and methods of implementation, for everyday and new-to-market devices

* Work hand-in-hand with specialists at client facilities to ensure they are able to make immediate and critical decisions while using the technology without having to worry about down-time and functionality

* Grow professionally through ongoing training, certification programs, and continued learning

* Enjoy variety in your work, which includes elements of customer service and interaction, hands-on equipment setup, trouble shooting, and repair

* Provide regular tracking and reporting in the company's issue resolution software system

**Required Qualifications**

* Educational degree/certificate or equivalent experience in IT services or AV systems administration

* Minimum of 2 years of hands-on technology hardware troubleshooting experience

* Minimum of 2 years of experience in technical support

* Experience with ticketing and issue tracking

* Solid and demonstrable experience and skill in building client relationships

Additional experience with the following would also be desirable:

* Teleconferencing and Video Conferencing management

* Projection technology management and maintenance

* ITIL Framework certification

* Generic Software and Linux troubleshooting experience

* Audio system installation and calibration

Mechdyne is one of the world's leading providers of innovative audio, visual, and information technologies. We serve a global client base that includes a significant percentage of Fortune 500 companies, in a variety of fields and industries, such as oil and gas, university research, product design, manufacturing, government research, and training. To ensure our clients succeed, we provide comprehensive, customized solutions that include AV/IT hardware integration, technical services, software and consulting.

Our systems and technology support client efficiency, collaboration, and interaction. This position requires robust attention to detail and unwavering customer service while ensuring that up-time and functionality of the installed technology are not affected. The chosen candidate will be located the University of Wyoming's Shell 3-D Visualization Center. You will have the opportunity to learn from our experienced technicians any aspect of the technology and software you might not be familiar with. We are looking for a candidate who is comfortable with a fun and interactive environment while also being the main point of contact for people interested in working with the technology. Audio/visual (A/V) and information technology (IT) professionals are encouraged to apply.

Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives, and profit sharing. Our selection process includes a credit and background check, personality and aptitude assessment, and pre-employment drug testing to help ensure top candidates are added to our team.

Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States. This is not a position for which non-US work visa sponsorship will be provided.