Position : In Hospital Discharge Supervisor Location : Troy, MI

Job Id : 1991 # of Openings : 1 MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years!

MSC is a 12 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In Addition, we are very proud to share that we have been awarded the distinguished honor of 2021 - HME Provider of the Year! We are hiring : FULL TIME WITH BENEFITS! APPLY TODAY!

• Competitive Pay
• Advancement Opportunities
• Medical, Dental & Vision Insurance
• HSA Account w / Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Company Discounts
• PayActive / On-Demand Pay
• Paid vacation, Sick Days, You Days and Holidays

The Health System Supervisor manages and oversees the operations of the hospital liaison team within the designated health system.

Responsibilities and Duties :

• Implements policies and procedures that provide best service to patients and referrals
• Onboards all Hospital Liaison staff
• Oversees the day-to-day operations of the Hospital Liaison team
• Builds relationships with key contacts within the Health System while supporting the partnership
• Responsible for scheduling hospital liaisons to ensure adequate coverage
• Ensure Liaisons maintain appropriate Inventory PAR Levels and monitor and measure any possible lost equipment
• Maintain knowledge of the industry and be proficient in discussions related to equipment and services
• Work with Health System Manager to ensure standard operating procedures are streamlined
• Conduct monthly staff meetings and 1 : 1
• Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment / supply needs, acting as a liaison between MSC and the facility staff
• Chooses actions that will give the best possible outcomes for MSC and the Health System
• Markets our services to the Case Managers and other potential referral sources within the designated facility
• Maintains open communications with all referral sources and documents with whom and with what frequency
• Other duties as assigned.

Qualifications : Education : Graduate of an accredited high school or GED equivalence. Experience / Knowledge / Skills / Physical Requirements :

• One year (minimum) of progressively responsible medical customer service experience.
• Knowledge and understanding of intake implications of industry change.
• Excellent skill sets in communication and customer relations.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
• Must be able to perform extensive driving as required for the position
• Must possess a valid driver’s license

Pay no less than $49,387 / yearly

Last updated : 2024-06-07