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Customer service
$47k-61k (estimate)
Full Time | Business Services 5 Days Ago
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Vector Technical is Hiring a Customer service Near Solon, OH

Our client specializes in stocking, sheeting, and slitting various forms of Aluminum Foil, Copper Foil and Stainless Steel Foil.

They are currently seeking a Customer Service Rep to join their team!

Direct Hire or Temp-to-Perm

1st Shift 8 : 30a-5p (1 / 2 hr. lunch)

$40k / yr. base, plus commissions (approx. $5k / yr.)

Responsibilities :

  • Maintains business relationships with current customers and prospective customers responding to needs.
  • Support Sales team and office by entering orders, contacting customers, and helping generate other documents for our customers.
  • Reviews trends and historical data of customer sales and products.
  • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Keeps management informed of sales efforts by submitting regular activity reports.

  • Expedites the resolution of customer problems and complaints.
  • Assists in the development of annual marketing strategies including generation of marketing literature and product promotions.
  • Maintains all customer information in SAGE CRM (customer contact software).
  • Helps support the office and its ISO requirements and maintenance.
  • Performs costing of orders and helps maintain inventory.
  • Contributes to team effort as needed.
  • Adheres to all company policies, procedures and business ethics
  • Performs other duties and assignments as directed by management.
  • Performs other duties and assignments as directed by management.

Requirements :

  • Undergraduate degree or equivalent work experience including customer service skills.
  • 1-3 years of customer service experience and knowledge of manufacturing and / or non-ferrous metals is preferred.
  • Demonstrated aptitude for problem-solving; ability to determine solutions for customers
  • Ability to build strong relationships with customers; understanding their business needs.
  • Ability to communicate effectively with both written and oral methods such as email, phone calls, trade shows, etc.
  • Results-orientated and able to work both independently and within a team environment.
  • Background in working with manufacturing companies.
  • Strong mathematical aptitude.
  • Valid driver’s license.
  • Impeccable business etiquette.
  • Ability to work well in a fast-paced environment.
  • Able to adapt and respond to changing business needs.
  • Must be proficient in the Microsoft Office suite and the Internet.
  • Sage / MAS, Act, Constant Contact or any other ERP software is desired. IND123
  • Last updated : 2024-05-23

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$47k-61k (estimate)

POST DATE

05/25/2024

EXPIRATION DATE

08/24/2024

WEBSITE

vectortechnicalinc.com

HEADQUARTERS

WILLOUGHBY, OH

SIZE

<25

FOUNDED

1992

CEO

TIM BLEICH

REVENUE

$5M - $10M

INDUSTRY

Business Services

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About Vector Technical

Our Core Purpose: At Vector Technical, we pride ourselves on consistently making the best match between employee and employer. We are a full-service staffing firm in Cleveland and pride ourselves as employee retention specialists. Over the years, weve developed proprietary methods like our Par Excellence benchmarking and assessment process, and weve invested in industry leading technology to ensure we provide candidates who are an exceptional fit with both the requirements of the job and each of our client's unique work environments. Our Philosophy: By taking a personal approach to staffing, w ... e can best serve the needs of each employee and employer. At Vector Technical, we invest the time to get to know each client and candidate personally. By going beyond resumes and skill requirements, we are better able to place people into job opportunities that they are truly excited about, which results in greater productivity, less turnover and, ultimately, lower staffing costs. Serving Northeast Ohio Employers and Job Seekers Since 1992. Vector Technical is a community minded organization thats passionately committed to service excellence. Since 1992, weve provided the Cleveland area and Northeastern Ohio employers with a more reliable process for hiring, and weve helped thousands of job seekers advance their careers. More
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