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Account Manager
$108k-148k (estimate)
Full Time | Specialty Trade in Construction
Just Posted
Unified Power is Hiring an Account Manager Near Frederick, MD
Job DescriptionJob description
Account Manager
Job DescriptionTitle: Account Manager
Department: Customer Service
Job SummaryThe Account Manager is a critical project management and interface role between, multiple departments
within our organization, and our customers to ensure our current and potential future customer’s needs
are exceeded.
The Account Manager is a post-order customer liaison that will provide product and service information, as
well as, resolve any emerging problems that our customers might face with accuracy and efficiency. They
will provide support to our customers and various departments within the organization to execute accurate
order management including addressing customer complaints per established departmental procedures;
assisting in invoice quality; assist with the deployment of all customer information requirements including
reports, order status, etc. In essence, the Account Manager will be the single point of contact for all
customer orders.
The Account Manager will provide guidance as needed to the account coordinators to ensure proper
resources are assigned to orders while balancing both internal efficiency targets as well as specific customer
requirements. Resources include field engineers, subcontractors, direct ship vendors and OEM’s. The
Account Manager will also be responsible to follow-up with any afterhours emergencies that occurred
during non-business hours to ensure completion, invoicing as well as any possible root cause analysis
required.
Summary Of Essential Job FunctionsThe primary duties and responsibilities of the Account Manager will include, but not be limited to:
completion of orders
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
THE HIGHLIGHTS
Job Type: Full-time
Benefits:
Company DescriptionUnified Power Company is a premier national service provider, providing services to Uninterrupted Power Supply Units, Generators, DC Plants, PDU’s and other critical power equipment to more than 7,000 customers across the country.
Our clients trust our well-trained field service & support staff to deliver world-class service while maintaining critical power infrastructure. Our professional staff is expertly trained in providing our clients with critical power solutions in many industries including datacenters, telecommunications, cable television, broadband internet, healthcare, government, and education institutions.
Unified Power Company is a premier national service provider, providing services to Uninterrupted Power Supply Units, Generators, DC Plants, PDU’s and other critical power equipment to more than 7,000 customers across the country. Our clients trust our well-trained field service & support staff to deliver world-class service while maintaining critical power infrastructure. Our professional staff is expertly trained in providing our clients with critical power solutions in many industries including datacenters, telecommunications, cable television, broadband internet, healthcare, government, and education institutions.
Account Manager
Job DescriptionTitle: Account Manager
Department: Customer Service
Job SummaryThe Account Manager is a critical project management and interface role between, multiple departments
within our organization, and our customers to ensure our current and potential future customer’s needs
are exceeded.
The Account Manager is a post-order customer liaison that will provide product and service information, as
well as, resolve any emerging problems that our customers might face with accuracy and efficiency. They
will provide support to our customers and various departments within the organization to execute accurate
order management including addressing customer complaints per established departmental procedures;
assisting in invoice quality; assist with the deployment of all customer information requirements including
reports, order status, etc. In essence, the Account Manager will be the single point of contact for all
customer orders.
The Account Manager will provide guidance as needed to the account coordinators to ensure proper
resources are assigned to orders while balancing both internal efficiency targets as well as specific customer
requirements. Resources include field engineers, subcontractors, direct ship vendors and OEM’s. The
Account Manager will also be responsible to follow-up with any afterhours emergencies that occurred
during non-business hours to ensure completion, invoicing as well as any possible root cause analysis
required.
Summary Of Essential Job FunctionsThe primary duties and responsibilities of the Account Manager will include, but not be limited to:
- Manage customer communications (calls and e-mails) on orders while maintaining active
completion of orders
- Accomplish accurate data entry by analyzing and obtaining information received from customer
- Verify and review orders received to ensure validity while meeting the company’s defined Terms
- Provide timely and accurate information to incoming customer orders and product knowledge
- Ensure proper and efficient resource coordination for all customer orders
- Follow up on orders to ensure processing by specified dates. Confers with various departments in
- Review key material procurement & logistics requirements for alternatives as needed to meet
- Other responsibilities as dictated by requirement and corporate dynamic
- Bachelor or Associate degree preferred or equivalent work experience with 3-5 years in a Customer
- Must be able to work in high stress, high demand environment
- Must possess excellent oral and written communication skills
- Ability to organize and manage multiple priorities
- Good time and project management skills
- Strategic and Tactical thinker and multi-tasker
- Strengths in problem solving follow up and details
- Problem analysis and problem resolution at a functional level
- Strong customer orientation
- Proficient computer skills (Word, Excel, PowerPoint)
- Working experience with NetSuite System or similar is a plus
- Ability to work well with others
- Self-motivated
- Attention to detail
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
THE HIGHLIGHTS
- Ongoing education via our web portal, Unified Power University, and at our World-Class Training Center
- Competitive benefits that start on your first day of employment: Medical, Dental, Vision, 401(k) with Company Match, Company Paid Life Insurance, Company Paid Short- & Long-Term Disability
- Vacation & Personal/Sick Paid Time Off
- Opportunity for career advancement within our growing organization
- SAFETY FIRST - ‘Safety Doesn’t Happen by Accident!’
- PERSONAL INTEGRITY & ACCOUNTABILITY – ‘In All We Do!’
- KNOCK-THEIR-SOCKS-OFF – ‘Customer Satisfaction Always!’
- BEST-IN-CLASS – ‘Employee Career Satisfaction!’
- SUSTAINED, PROFITABLE GROWTH FOCUS!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- 4 years
- 8 hour shift
- Monday to Friday
- Weekend availability
- Baltimore, MD: Reliably commute or planning to relocate before starting work (Required)
- Do you have experience with NetSuite Systems or similar
- Customer service: 3 years (Required)
Company DescriptionUnified Power Company is a premier national service provider, providing services to Uninterrupted Power Supply Units, Generators, DC Plants, PDU’s and other critical power equipment to more than 7,000 customers across the country.
Our clients trust our well-trained field service & support staff to deliver world-class service while maintaining critical power infrastructure. Our professional staff is expertly trained in providing our clients with critical power solutions in many industries including datacenters, telecommunications, cable television, broadband internet, healthcare, government, and education institutions.
Unified Power Company is a premier national service provider, providing services to Uninterrupted Power Supply Units, Generators, DC Plants, PDU’s and other critical power equipment to more than 7,000 customers across the country. Our clients trust our well-trained field service & support staff to deliver world-class service while maintaining critical power infrastructure. Our professional staff is expertly trained in providing our clients with critical power solutions in many industries including datacenters, telecommunications, cable television, broadband internet, healthcare, government, and education institutions.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Specialty Trade in Construction
SALARY
$108k-148k (estimate)
POST DATE
06/01/2024
EXPIRATION DATE
07/31/2024
WEBSITE
unifiedpowerusa.com
HEADQUARTERS
BALTIMORE, MD
SIZE
200 - 500
FOUNDED
1993
TYPE
Private
CEO
DAVE SURBER
REVENUE
$10M - $50M
INDUSTRY
Specialty Trade in Construction
Related Companies
About Unified Power
Unified Power is a power service company that provides UPS maintenance, battery replacement, DC plant and infrared scanning services for businesses.
Show more
The job skills required for Account Manager include Customer Service, Products and Services, Planning, Written Communication, Problem Solving, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.
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