DIRECTOR OF BUSINESS DEVELOPMENT (DBD)

Arbour Counseling Services, a subsidiary of Universal Health Services, provides trusted quality and experience throughout our continuum of behavioral health and substance use treatment programs. Individualized care services are offered to individuals of all ages, groups, families, and couples. Arbour Counseling Services prioritizes quality and convenience for the communities we serve while providing compassionate care for all.

Visit us online at: https://arbourhealth.com/

***Currently offering up to a $5k Bonus for this role***

About the Role:

The Director of Business Development (DBD) oversees the provision of Marketing and Business Growth activities within the Arbor Counseling Services (ACS) facility. The DBD is responsible for achieving the desired utilization of the organization’s continuum of care through the effective application of marketing principles and methods.

The Director of Business Development is actively involved in discussions related to a wide variety of market issues including, but not limited to, strategic planning, potential growth opportunities, future projects, and changing in programing/protocols.

The DBD is responsible for the oversight of strategic marketing plans, enhancing the market image of ACS, management of business development activities and maintaining an active and productive working relationship with ACS staff. The DBD communicates issues or potential problems proactively, especially with the ACS CEO.

Hours are based on departmental, and facility needs and may include day, evening, and weekend hours, as directed by the Facility CEO. Come join our team & play an exciting part in taking control of the mental health crisis in our community!

Essential Responsibilities:

• Develops budget and annual business plan in cooperation with facility CEO and CFO.
• Prepares and monitors the annual marketing department budgets and develops controls to maximize spend and minimize expenses.
• Regularly analyzes results of referral development calls, evaluates, and prioritizes referral targets and, modifies strategies as needed. Analyze data, prioritize and monitor quality outcomes and measures.
• Develops, implements, and monitors the Quarterly Strategic Plans and updates periodically to evaluate goals to plan.
• Prepares assigned facilities’ marketing department monthly operating report, inclusive of all required components; utilizes report to monitor success of efforts and to develop and implement corrective action plans, when necessary. Consistently submits accurate, comprehensive reports to required individuals.
• Works with appropriate leadership team members to regularly obtain and effectively analyze and communicate available clinical outcome and patient satisfaction data.
• Makes contacts with referral sources and establishes appropriate professional relationships with potential and current referral sources. Routinely communicates with referral sources regarding satisfaction level with treatment at the facility.
• Develops and maintains comprehensive knowledge of each of the facility’s programs and services.
• Develops and maintains a comprehensive knowledge of each of the facility’s admission criteria and exclusionary criteria as it applies to inpatient, and outpatient programs.
• Develops and maintains an understanding of voluntary and involuntary admissions status and the facility’s procedures regarding processing these admissions.
• Develops and maintains a current knowledge of general economic and business status of the behavior healthcare market within the Massachusetts marketplace and provides management with relevant information and strategic plans, as appropriate.
• Maintains and regularly updates analysis of facilities competitors within the Massachusetts market including programs, bed availability, SWOT, and, parent company, if applicable.
• Participates in the conception and development of various referral source campaigns including, but not limited to print, direct mail, collateral, advertising, social media and web targets.
• Develops and implements programs, projects and activities that enhance the community’s positive perception of the organization and services; demonstrates ability to use press releases, seminars, open houses, community education programs, health fairs, etc., as strategic tools.
• Engages organization’s staff in image-building efforts; effectively identifies and utilizes talents of staff in public relations activities.
• Other duties as assigned.

Benefits:

• Electronic Health Record (EHR) System
• Weekly licensure Supervision
• License prep, testing fee & licensing fees covered by Arbour
• Free CEU’s
• Yearly Tuition Reimbursement
• 401(k) with 5% company match
• Employee Referral Bonus Program
• Company outings
• Competitive compensation & generous PTO
• Excellent Medical, Dental, Vision, and Prescription Drug Plans
• Internal advancement opportunities ~ leadership & management training
• Employee assistance program (EAP)
• Monthly productivity bonus plan available
• "Perks at Work” Program offering employee discounts on travel, electronics, entertainment, home appliances, food, auto, and more

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Job Requirements:

• Bachelor’s degree in marketing, business or related field required
• Masters of Business Administration or related field highly preferred
• Prior marketing and/or sales experience within a behavioral health setting preferred
• Five years minimum experience in organization communications, referral development, workshop planning, sales management, and physician relationships preferred
• Knowledge of the Massachusetts behavioral health marketplace, insurance plans, target marketings and referral sources, psychiatric and chemical dependency treatment and age-specific programming preferred
• Must possess demonstrated superior leadership abilities and excellent written and oral communication skills; knowledge of skills in application of marketing principles including product, placement, pricing and promotion as well as management of sales, advertising, social media, online presence and, public relations resources; creativity and flexibility; skills in data collection and analysis, interpretation, application and, evaluation’ strategic planning skills, record of adherence to deadlines, customer services skills’ teaching or training skills; willingness to travel to ACS sites
• Proficiency in Microsoft Office Suite or related software
• Strong customer service, problem solving and interpersonal skills
• Excellent verbal and written communication skills
• High level of organization skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Candidate must possess appropriate citizenship work documentation
• Candidate must pass a CORI and drug test, as well as other pre-employment documentation

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Franklin, MA 02038 (Preferred)

Ability to Relocate:

• Franklin, MA 02038: Relocate before starting work (Required)

Work Location: In person