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Customer Service Professional- Inbound
$42k-52k (estimate)
Full Time | Business Services
2 Days Ago
EMS Management Consultants is Hiring a Customer Service Professional- Inbound Near Waimanalo, HI
DescriptionWho is EMS|MCEMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.
For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.
With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.
Job Type: Full-time
Location: Hybrid
Title: Customer Service Professional- Inbound
About The RoleAnswer & conduct phone calls and other customer service tasks in a timely, professional, and courteous manner and according to applicable compliance procedures
As a Customer Service Professional-Inbound with EMS|MC, you will:
For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.
With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.
Job Type: Full-time
Location: Hybrid
Title: Customer Service Professional- Inbound
About The RoleAnswer & conduct phone calls and other customer service tasks in a timely, professional, and courteous manner and according to applicable compliance procedures
As a Customer Service Professional-Inbound with EMS|MC, you will:
- Answer phone calls quickly and in a pleasant, professional manner
- Identify each caller’s needs and determine the next appropriate action, which may include clarifying charges/payments, collecting, adding, updating, and filing insurance, resolving complaints, and/or notifying
- Utilize all resources provided: Job aids, SOP’s. Question Queue, Client Specs
- Notify supervisors/management of complaints that cannot be resolved on the first call
- Address each caller’s needs while being sensitive to the appropriate amount of time needed to complete and close the call in a courteous and professional manner
- Accurately document each call and the outcome in Rescue Net Billing in an efficient, clear, and concise manner. Documentation must be understandable if read later and/or by another employee
- Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor or member of management
- Detect caller patterns and provide appropriate feedback to supervisor to reduce or prevent possible future call
- Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
- Consistently support and demonstrate the company mission and values
- File insurance from information provided by patient on the EMSMC website in an accurate and timely manner
- Mentoring of new hires
- Perform other necessary tasks as assigned by supervisor
- Assist with special projects as assigned
- Maintain required turnaround time as dictated by process or client
- Maintain Customer Service call audit and HIPAA scores of 98%
- High School Diploma
- Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
- Strong, effective, and professional written and verbal communication skills. Must be able to apply these skills with individuals from diverse backgrounds both internal & external to the company.
- Ability to collaborate effectively with multi-departmental and diverse teams to achieve results. This includes the application of an appropriate balance of assertiveness and professionalism to drive processes to completion.
- Strong, accurate typing and data entry skills
- Ability to learn, understand, and work within specific client requirements
- Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
- Ability to function well within a cross-functional team setting and independently
- Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties
- Detail-oriented
- Previous medical billing and/or accounts receivable experience
- HIPAA certification
- Strong MS Office skills with the ability to manipulate data and create formulas in Excel
- General office environment
- Frequent telephone use
- Frequent typing
- Sitting for long periods of time, some standing
- Use of basic office equipment such as computer, fax, printer, copier
- Flexible Scheduling
- Career development plans
- Weekly wellness seminars
- Comprehensive benefit package
- Remote opportunities
- All equipment provided
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$42k-52k (estimate)
POST DATE
06/01/2024
EXPIRATION DATE
06/18/2024
WEBSITE
emsbilling.com
HEADQUARTERS
WINSTON SALEM, NC
SIZE
100 - 200
FOUNDED
1996
CEO
PHILIP AVERETT
REVENUE
$10M - $50M
INDUSTRY
Business Services
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About EMS Management Consultants
EMS|MC is the largest billing services provider focused exclusively on emergency medical services in the United States. For 21 years, our high-quality service, results, and customer-centric approach have set the standard in professional EMS billing. Our emphasis on patient satisfaction and client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system. Our services include revenue cycle management, reporting, and billing and operational consulting. With an expanding geographic footprint, EM ...
S|MC currently provides billing services to more than 230 EMS providers nationwide.
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