Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Excited to grow your career with SAVISTA? We value our talented employees, and whenever possible, strive to help our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Do you have a passion and drive for helping others? Do you enjoy feeling rewarded at the end of a day knowing that you helped your community? The Eligibility Specialist works in one of our Savista service centers, Client Sites or Outreach (Fieldwork) locations to help identify financial assistance programs for uninsured or underinsured customers. They assist with the application process and referrals to all State and Federally-funded assistance programs, including but not limited to Medicare, Medicaid, Disability, and Charity programs. The Eligibility Specialist, not only acts as an advocate for the customer but also serves as a liaison between colleagues, clients, and State/Government agencies in a collaborative effort to facilitate eligibility coverage for current and future medical expenses. * This position is located in Beaumont, TX Needing a part-time colleague to assist in ER POS collections. Schedule is part-time with days worked as Monday, Wednesday, Friday and Saturday. Option 1 o Monday 4 hours o Wednesday 4 hours o Friday 8 hours o Saturday 8 hours Option 2 o Monday or Wednesday 8 hours o Friday 8 hours o Saturday 8 hours Essential Duties & Responsibilities: Perform face-to-face interviews with customers in a centralized SAVISTA office, client site, or home environment to determine eligibility for financial assistance. Use the SAVISTA eligibility screening tool to determine customers' eligibility for all State and Federally-funded programs that will provide financial assistance to resolve current or future hospital bills. Collect and process upfront deposits or set up payment arrangements, as required. Conduct the appropriate application support based on state or federal regulations. Facilitates the application process or directs the customer to the appropriate next step. Provide instruction or work directly with the customer or their appointment of a representative to complete the appropriate application and acquire all necessary releases, signatures, and supporting documents. Apply and supporting documentation to the appropriate institution by company protocol. Act as an advocate for the customer, but also serve as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses. Provide superior customer service and maintain a professional image. Meet or exceed established productivity, quality, and revenue metrics. This position is onsite at Baptist Hospital in Beaumont, TX Requirements High school diploma or GED. 6 months of experience in a customer service role, interacting directly with customers either in-person or over the phone. 6 months of experience working in a role with a high volume of either inbound or outbound calls. Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics. Demonstrated experience communicating effectively with a patient and simplifying complex information. Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer. Demonstrated ability to navigate Internet Explorer and Microsoft Office. Ability to problem solve simple technology issues. Experience with customer interactions that require live, accurate documentation of the encounter. Ability to handle sensitive information and maintain HIPAA compliance. Ability to work the required facility holidays. Ability to travel using reliable transportation, mileage reimbursement applicable. Proven time management skills. Note: Savista is required by state-specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $13.13 to $19.63. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills Each colleague is encouraged, but not required, to discuss their plans to seek another opportunity within the Company with their current supervisor. Colleagues may also, if they choose, contact Talent Acquisition to learn more about the details of the opportunity before speaking with their manager or applying. In addition, before applying, the colleague should ensure that they remain in good standing in their current role. For more information on the internal mobility, please refer to the policy located on the corporate intranet. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row! California Job Candidate Notice