You haven't searched anything yet.
Our client in Itasca is seeking a Customer Service Representative to join the team. The Customer Service Representative must be able to work in the office 5 days per week and have previous experience using SAP products.
Customer Service Representative Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
· Enters information for new Customers, updates existing records and maintains a level of communication to keep personnel updated on new entries and updates.
· Communicates with Customers and Sales Representatives to process orders by phone, fax or email.
· Maintains Customers and Sales Representatives informed of order status: ready date, pieces, weight, mode of transportation, tracking and arrival date.
· Quotes and Schedules pickups with LTL and TL freight carriers. Prepares the documents as required by the mode of transportation (air, truck, rail, messenger).
· Quotes and Schedules pickups with international LTL and TL freight carriers. Prepares the documents as required by the mode of transportation (air, truck, rail).
· Schedules shipments to ensure compliance with domestic and international traffic laws and regulations and company policy.
· Handles Customer problems or inquiries that involve some form of complaint in accordance with the company's guidelines and policies.
· Handles complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation or as instructed.
· Requests and follows through on Customer returns by requesting a Return Authorization from the appropriate department, schedules pickups from the Customers and processes replacements as needed.
· Requests and follows through on damages by carriers by requesting a Return Authorization for salvageable returns, sending safety information to carriers, contacting Customers, processing replacements, requesting credits and filing claims.
· Oversees consignment inventory for Customers and Sales Representatives.
· Communicates consignment inventory discrepancies and works with Customers and Sales Representatives to reconcile quantities. Processes and provides on hand, usage and restock information for end of month billing.
· Communicates, assists and works with Shipping, Accounting, Lab, Production, Sales, Purchasing and Management to ensure the Customers' order is complete, accurate and meets the PO requirements as instructed*
· Assists with new employee training as well as other office administrative duties.
Full Time
$40k-50k (estimate)
06/07/2024
06/25/2024
thestaffingnetwork.co
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.