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General Manager
$73k-113k (estimate)
Full Time | Education & Training Services
6 Days Ago
Goldfish Swim School is Hiring a General Manager Near Commack, NY
Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for GSS as outlined in the annual budget by motivating, leading, and supervising a team of highly engaged employees.
Duties and Responsibilities
Administration/Organization
- Strong organizational skills and the ability to effectively manage multiple situations at once
- Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
- Communicate and implement company policies and procedures to employees of GSS
- Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
- Responsible for training, recruitment and hiring of the highest possible caliber of staff
Leadership/Motivation
- Serve as a role model for employees
- Communicates effectively by holding weekly meetings with management team
- Oversee, support, direct and develop staff of 30-60 employees
- Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
Sales and Revenue Management
- Demonstrates the ability to lead, motivate and manage the sales team
- Achieve desired sales and enrollment targets
- Achieve desired revenue goals by leading a team of actively engaged employees
- Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons
Financial
- Exhibit an understand of budgets and income statements
- Establish controls of expenses and purchasing supplies
- Display an ability to keep expenses at or below budget
- Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget
- Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
- Schedules staff and manages payroll
Safety
- Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
- Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
- Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
Operations
- Trains and oversees all staff to ensure that the GSS standard operating procedures are being maintained.
- Support personnel related problems or difficulties by following company procedures and documentation
- Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training
- Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Customer Service
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to GSS families
- NPS Score
Measurement Standards
- Successful management of all financial budgetary goals
- Focuses on membership retention
- Timely completion of assigned tasks and projects
- Follow all policies and procedures in the employee handbook
Job Summary
JOB TYPE
Full Time
INDUSTRY
Education & Training Services
SALARY
$73k-113k (estimate)
POST DATE
05/16/2024
EXPIRATION DATE
07/14/2024
WEBSITE
goldfishswimschool.com
HEADQUARTERS
TROY, MI
SIZE
25 - 50
FOUNDED
2008
TYPE
Private
CEO
ALEX SETCHELL
REVENUE
$5M - $10M
INDUSTRY
Education & Training Services
Related Companies
About Goldfish Swim School
Goldfish Swim School offers infant and toddler swimming courses and training services.
Show more
The job skills required for General Manager include Customer Service, Scheduling, Team Management, Communicates Effectively, Pricing, Motivating, etc. Having related job skills and expertise will give you an advantage when applying to be a General Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by General Manager. Select any job title you are interested in and start to search job requirements.
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