Dacor Content Engineer

Schedule : Fully onsite (Mon - Fri, 9 : 00 AM - 6 : 00 PM)

Skills required :

• Maintain a high level of technical knowledge within the Samsung Dacor Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.
• Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.
• Development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.

Position :

Analyze current STG status to determine extent of missing contents for Dacor

o Determine models missing from STG

o Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.

Collaborate with PI Team to add missing models to STG

o Prioritize models with high service demand / warranty portion

Review Service & Training Manuals and create content for new models prior to launch

Requirements :

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering preferred

Last updated : 2024-05-21