You haven't searched anything yet.
Company Overview
At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
The Team & Role
The Customer Success Strategy and Operations Analyst will be responsible for partnering with the global Customer Success team to identify areas of opportunity, provide recommendations to drive improvement in those areas, execute and operationalize those improvements and champion consistently improving business performance. The scope of this role spans analytical problem-solving, curating critical data and insights to inform internal and external stakeholders and partnering with high-performing teams and cross-functional leaders to drive Customer Success and business growth.
As a Customer Success Strategy and Ops Analyst reporting into the Senior Director of Customer Success Strategy & Ops, you will support critical business processes and strategic programs that will drive positive outcomes for our Customers. To be successful in this role, you will need to be driven, hands-on, curious, collaborative and deeply passionate about Customer Success.
Preference is that this is a hybrid position, so ideally, you'd work both remotely and in our Boston office.
What you'll do
Your experience
Nice to haves:
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it's exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world.
As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:
Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.
Our Commitment to an Inclusive Workplace
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.
The base pay range for this position is only one element of a candidate's total rewards package, which may also include bonuses/variable compensation, equity, and benefits. A candidate's final base salary may vary based on location, prior experience, and the context of the overall offer. Click here for more information regarding Zuora's benefits.
Base Pay Details
Other
Business Services
$69k-88k (estimate)
03/24/2024
07/20/2024
zuora.com
REDWOOD CITY, CA
1,000 - 3,000
2007
Public
GURDEEP CHIMNI
$200M - $500M
Business Services
Zuora provides an online recurring billing and payment solution for attracting subscribers and managing inventory operations.
The job skills required for Customer Success Operations Analyst include Customer Support, Problem Solving, Scheduling, Collaboration, Flexibility, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Operations Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Operations Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Operations Analyst positions, which can be used as a reference in future career path planning. As a Customer Success Operations Analyst, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Operations Analyst. You can explore the career advancement for a Customer Success Operations Analyst below and select your interested title to get hiring information.