We are looking for an Implementation Manager, Professional Services to join our talented, dynamic, and rapidly growing global team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan, and we have an in-office requirement of 2 days per week for local employees. Fully remote U.S. candidates who can work eastern time zone hours are also welcomed.

Company Description

OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of the built world.

We are a diverse group of hard-working and entrepreneurial people dedicated to solving complex challenges, working hard on meaningful projects, and celebrating our successes. We are looking for extraordinary people to join our industry-leading and incredibly talented team! Our inspirational and fun working environment, innovation-driven, fast-growing company, and ambitious projects are just a few reasons why you will love working here.

As a company we are passionate about ensuring that diversity and inclusion are championed, and that everybody has a seat at the table. We promote a culture where everyone feels valued, and we have adopted policies to ensure we hire from a diverse pool of candidates.

OpenAsset employs 85 people and is growing rapidly. OpenAsset has partnered with Marlin Equity Partners, an $8bn private equity fund, to help the business scale its sales, technical and management capacity to meet accelerating demand for its B2B SaaS product.

The Role

A critical member of the global Customer Success team, reporting to the Manager, Onboarding Team, the Implementation Manager, Professional Services is the key stakeholder responsible for navigating our clients through successful implementations of our professionals services and modules of OpenAsset. The Implementation Manager, Professional Services is responsible for managing, tracking and supporting a variety of clients and projects simultaneously throughout all phases of implementing OpenAsset Templates, Integrations, Modules, and more. 

Implementation Manager, Professional Services - Responsibilities

• Serve as the OpenAsset Services expert and manage all aspects of OpenAsset services as it relates to implementation of templates, integrations, modules and additional subscription items to our clients. 
• Serve as a product expert in all aspects of the OpenAsset product providing clients with guidance throughout the implementation of services and add-on modules
• Assist clients in integrating OpenAsset with other applications
• Work closely with Customer Success Managers during implementation of services and culminating in a successful handoff when the implementation of services have been completed 
• Manage client expectations by building relationships, communicating project status, and facilitating necessary meetings
• Work closely with Customer Support Engineers on a daily basis to deliver services that meet or exceed our clients’ expectations
• Assist clients with educational or product questions that are received through our Support Channels (Zendesk, Intercom)
• Identify areas of improvement within the product and communicate them to the product development team
• Initiate audit of professional services on a regular cadence to ensure adoption of professional services for integrations and modules

Implementation Manager Skills & Experience

• 2 years implementation or services delivery experience in B2B SaaS
• Tech savvy - must be able to learn our software and subsequently teach end-users of various technical experience levels
• Excellent interpersonal communication skills for client-facing needs , including being articulate and confident speaking to groups
• Experience with client support and/or technical account management
• Excellent organization and time management skills
• You’re a creative problem solver that enjoys a good challenge
• Ability to multi-task and work in a fast-paced environment
• Bachelor's Degree required

Benefits

• Competitive salary
• Medical / Dental / Vision coverage
• Commuter benefits
• 401k
• 20 days paid time off per year federal holidays (UK style!)
• 5 paid sick days
• Paid parental leave
• $250 “Getting Started” Stipend
• A fun office with casual dress code and open fridge (free fruit, soda & other beverages)
• Career growth and development opportunities

This position is not eligible for visa sponsorship.

Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.