Reliability through Design

Position Title: Field Service Technician

Immediate Supervisor Title: Field Service Supervisor

Department: Sales

Location: Trafford, PA

As a Field Service Technician at Cleaveland/Price, you'll be entrusted with the critical tasks of installing, repairing, and troubleshooting our products in various field environments. Your role isn't just about technical proficiency; it's also about fostering positive and successful relationships with our valued customers. When you're not on-site, you'll be contributing to our manufacturing processes, providing essential production support. This includes ensuring proper training, adhering to safety protocols, and upholding quality standards for all assigned tasks. Your versatility and dedication will play a crucial role in maintaining our reputation for excellence both in the field and within our manufacturing operations.

• Proven expertise in mechanics, electronics, and mathematical principles, particularly algebra.
• Proficiency in interpreting and implementing schematics, drawings, and technical diagrams.
• Aptitude for recognizing and resolving product-specific problems efficiently.
• Capacity to remain composed and professional when handling demanding customers or tasks.
• Capability to acquire and uphold operator certifications for relevant machinery, tools, and procedures.
• Adaptability to thrive in diverse work environments, including elevated positions, outdoor settings, and various weather conditions (e.g., cold, heat, rain, snow, wind).
• Ability to travel to and from job sites, including overnight stays outside of the state and country.
• Ability to travel without notice to support immediate customer issues and needs.

• Willing and able to become certified to operate forklifts, manlifts, scissor lifts, etc.

• Basic hand-tools including wrenches, hammers, screwdrivers, etc.
• Small power tools including drills, angle-grinders, saws, etc.
• Measuring equipment including tape measure, calipers, etc.
• Proficiency with all required PPE.
• Slings, chains, and other lifting devices.
• Basic electronics such as multimeter, crimping tools, etc.
• Computer skills, including but not limited to Microsoft Word and Excel

• High school diploma or equivalent.
• Valid driver’s license and a clean driving record and a current US-issued Passport.
• High-voltage electricity awareness and risk-prevention training.
• Familiarity with OSHA and ISO principles.
• Familiarity and formal training with First Aid and other health and safety training (provided).
• Ability to obtain and maintain job-specific training credentials for field work and work being conducted when not in the field (i.e. production-related work).

As a Field Service Technician at Cleaveland/Price, you'll need to be prepared for diverse work environments that may include exposure to heat, cold, fumes, noise, and uneven surfaces. Physical requirements vary from occasionally to frequently and constantly, depending on the task at hand. You'll regularly find yourself outdoors, with the duration varying from day to day. Constantly, you'll be standing, pushing/pulling, reaching/stretching, and using your hand/wrist and forearm. You'll occasionally lift loads of up to 50lbs, and frequently twist/bend. Climbing/balancing and driving will also be part of your duties. Personal Protective Equipment (PPE) is mandatory for safety. In the field, this includes EH safety-toed boots (6” minimum), safety glasses, fire-retardant/hi-visibility shirts and pants, fire-retardant gloves, and fire-retardant rain gear and winter gear. When not in the field, standard PPE such as steel-toed shoes and safety glasses are required, along with any job-specific or company-mandated gear like face masks or shields.

Physical Requirements

Standard personal protective equipment (PPE) required while on the shop floor or in other work area where mandated (i.e. steel-toed shoes, safety glasses, and/or other applicable PPE).

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

• Proven expertise in mechanics, electronics, and mathematical principles, particularly algebra.
• Proficiency in interpreting and implementing schematics, drawings, and technical diagrams.
• Aptitude for recognizing and resolving product-specific problems efficiently.
• Capacity to remain composed and professional when handling demanding customers or tasks.
• Capability to acquire and uphold operator certifications for relevant machinery, tools, and procedures.
• Adaptability to thrive in diverse work environments, including elevated positions, outdoor settings, and various weather conditions (e.g., cold, heat, rain, snow, wind).
• Ability to travel to and from job sites, including overnight stays outside of the state and country.
• Ability to travel without notice to support immediate customer issues and needs.

• Willing and able to become certified to operate forklifts, manlifts, scissor lifts, etc.

• Basic hand-tools including wrenches, hammers, screwdrivers, etc.
• Small power tools including drills, angle-grinders, saws, etc.
• Measuring equipment including tape measure, calipers, etc.
• Proficiency with all required PPE.
• Slings, chains, and other lifting devices.
• Basic electronics such as multimeter, crimping tools, etc.
• Computer skills, including but not limited to Microsoft Word and Excel

• High school diploma or equivalent.
• Valid driver’s license and a clean driving record and a current US-issued Passport.
• High-voltage electricity awareness and risk-prevention training.
• Familiarity with OSHA and ISO principles.
• Familiarity and formal training with First Aid and other health and safety training (provided).
• Ability to obtain and maintain job-specific training credentials for field work and work being conducted when not in the field (i.e. production-related work).

As a Field Service Technician at Cleaveland/Price, you'll need to be prepared for diverse work environments that may include exposure to heat, cold, fumes, noise, and uneven surfaces. Physical requirements vary from occasionally to frequently and constantly, depending on the task at hand. You'll regularly find yourself outdoors, with the duration varying from day to day. Constantly, you'll be standing, pushing/pulling, reaching/stretching, and using your hand/wrist and forearm. You'll occasionally lift loads of up to 50lbs, and frequently twist/bend. Climbing/balancing and driving will also be part of your duties. Personal Protective Equipment (PPE) is mandatory for safety. In the field, this includes EH safety-toed boots (6” minimum), safety glasses, fire-retardant/hi-visibility shirts and pants, fire-retardant gloves, and fire-retardant rain gear and winter gear. When not in the field, standard PPE such as steel-toed shoes and safety glasses are required, along with any job-specific or company-mandated gear like face masks or shields.

Physical Requirements

Standard personal protective equipment (PPE) required while on the shop floor or in other work area where mandated (i.e. steel-toed shoes, safety glasses, and/or other applicable PPE).

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.