Working at The Bank of Missouri

At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.

About our Company

Staying in business for more than 125 years is hard. Really hard. If you think about it, weve endured many events, like the Great Depression and two World Wars. Weve survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today. Caring for people and communities is our foundation!
Weve built a reputation of being financially secure and community focused. We are an independent community bank and fully intend to stay that way. We are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve.

About this job:

A Contract Services Relationship Specialist is responsible for working with the Banks Relationship Managers to assist in the monitoring of operational, credit, risk, regulatory, compliance and network requirements related the organizations with whom The Bank of Missouri contracts to facilitate the banks BIN Sponsorship program. This role is responsible for assisting with the performance of various forms of operational, credit, risk, regulatory and compliance based analysis (including financial analysis) on existing and prospective BIN Sponsored relationships. The Relationship Specialist will be responsible for assisting with the assessment and monitoring segments of the BIN portfolio performance. This role will help support activities consistent with established Bank policies, procedures and systems, corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

Here are some of the great benefits you will enjoy as a member of our team:

• Competitive Salary
• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

As a Contract Services Relatonship Specialist you will:

• Work with the designated MasterCard/Visa contact within the bank of Missouri regarding the setup of new BINs/programs
• Review material as directed to facilitate debt sales, issuance of monthly invoices and other documentation as needed related to the servicing of contract services relationships.
• Attend periodic meetings with Relationship Managers as directed to ensure familiarity of the program
• Assume Relationship Manager duties to include:
  • Scheduling meetings
  • Managing complaint Incidents
  • Ensuring initiatives are maintained during Relationship Manager absences as directed
• Assist in implementation of plans to address relationships business needs.
• Assist in facilitating and conducting initial due diligence on prospective new relationships.
• Assist in the collection of multiple sources of information, data and reports for relationships and distribute to the appropriate persons in the bank.
• Collaborate with internal teams (e.g. sales, operations, compliance, senior management) to address relationships needs.
• Prepare requests from contracted relationships in a timely manner (per SLAs) and route appropriately for review and approval.
• Review and provide portfolio and relationship level performance information to the Relationship Manager and provide alerts to unusual trending and or anomalies in performance.
• Review portfolio and relationship level performance and provide recommendations and/or opportunities to improve overall program.
• Review bank and relationship performance against service level agreements.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues related to private label and card brand requirements evidenced by appropriate application of these regulations in day-to-day operations.
• Maintain knowledge of industry trends and attend relevant training and certification programs not limited but including Salesforce and Tableau.

Qualifications for Success:

• Bachelor's Degree in Business or...
• 3 years' experience in banking, client relationship management, retail or commercial credit, or compliance
• Prior experience in Credit Card/Private Label industry is preferred

The Bank of Missouri is an Equal Opportunity Employer