Description

The Health Care Assistant is responsible for the performance of front and back office duties in Planned Parenthood Health Centers. Health Care Assistants are not guaranteed work at any particular Health Center. PPAZ reserves the right to move Health Care Assistants to any Health Center, as needed, for business purposes. PPAZ, from time to time, adjusts its Health Center schedules and, therefore, Health Care Assistants may be required to change their weekly work schedule and total hours worked.

Planned Parenthood Arizona (PPAZ) is Arizona’s largest reproductive health care provider, serving over 34, 000 patients every year. PPAZ also works to educate communities, lead research directly impacting Arizonans; and advocate for access to health care, resources, and democracy regardless of your race, gender, class, orientation, identity, or status.

Given that Arizona could ban abortion with a court decision on any day, working with impacted communities and activated supporters is a keystone of PPAZ’s organizing philosophy: lived experience and the stories that go along with those experiences are invaluable currency when working to educate decision-makers on the impacts of public policy or court decisions like Dobbs that overturned Roe.

GENERAL PRIORITIES
Front Office

• Front desk reception - greets clients in a professional, friendly manner. Instructs clients how to complete appropriate paperwork. Enters accurate and complete patient information into electronic medical records. Prepares outgoing mail and distribute incoming mail.
• Provides general information and patient education including discussing pregnancy options with patients (this includes parenting, adoption, & abortion); provides patients with information on all contraceptive methods including Emergency Contraception. Provides abortion and medical abortion education.
• Schedules appointments. Responsible for knowing and understanding all medical services and programs provided by PPAZ, as well as fees.
• Maintains medical records - prepares patient charts with proper forms. Files lab results in patient charts. Files patient charts. Transfers patient records between clinics and keeps transfer log updated. Purges inactive patient records. Records pertinent conversations with patients in the medical chart. Pulls charts for next day readiness.
• Pharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation. Ensures that supplies are stocked. Ensures prescription labels are present and product inserts are given.
• Billing and cash handling has a basic understanding of how to operate PPAZ’s Practice Management System in relation to cash handling and end of day closing procedures including running memorized system reports, insurance entry, charge entry (billing) and payment entry under the supervision of the Center Manager.

Back Office

• Inventory and maintenance - ensures ample inventory and keep supplies in exam rooms and keeps lab well stocked. Sets up rooms at beginning of clinic and in between patient visits. Cleans rooms between patients and at end of clinic.
• Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis.
• Patient education - evaluates patient needs for education on an individual basis and provides same as necessary and appropriate. Properly documents all education.
• Laboratory testing - measures weight, height, and takes blood pressure. Performs lab tests and veni-puncture within scope of practice approval. Documents lab results in patient chart and in lab book. Refers abnormal values to clinician for follow up. Keeps lab area clean according to OSHA standards and guidelines. Provides quality control with respect to OSHA and CLIA standards and guidelines.
• Clinician support - instructs patients on procedures. Reassures patients during exams and procedures, as appropriate. Discusses exam results as instructed by clinician. Teaches contraceptive method or method review based on patient need and per PPAZ protocols. Educates patients regarding abnormal exam findings and treatment. Makes patient referrals as appropriate. Documents all actions appropriately.
• Participates in CQI/Risk management activities and processes including but not limited to: follow up care, documentation, occurrence reporting, and all other agency CQI/Risk management activities.

Qualifications

EDUCATION AND/OR EXPERIENCE
High School diploma or GED requiredOne year of customer service experience requiredCertified Medical Assistant preferred, medical experience preferred

How to Apply

When applying please check your junk/SPAM folder for the invite for a phone screening.

This job requires a background check once a job offer is extended to the final candidate. PPAZ does not discriminate in employment and understands the many barriers candidates may face when applying to jobs. One of those barriers being the current criminal justice system and its effect on background checks. We understand that these barriers more often negatively impact BIPOC, and as an organization, we are working to eliminate those barriers.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. PPAZ encourages all interested parties to apply for this position.

Planned Parenthood Arizona is an Equal Opportunity Employer.