Client Experience Manager - Mortgage (REMOTE)

Agility 360 is searching for an experienced and passionate Client Experience Manager for one of our clients. The CEM will be responsible for day-to-day client engagement of multiple mid-sized accounts. This includes (but not limited to) daily monitoring of program deliverables, monitoring and trending account tracking, and file exchanges. The ideal candidate would have a passion for problem-solving, a proficient level of attention to detail, and be proactive in performance monitoring and reporting. MUST be located in CST or EST.

Responsibilities:
- Proactive monitoring of activities associated with Compliance and Regulatory performance through reviewing and monitoring Key Performance Indicators (KPI)
- Become a valued resource to current and future client accounts by fully understanding their business model and providing them assistance and solutions to ensure overall satisfaction
- Will serve as the single point of contact for assigned accounts in the identification, escalation, monitoring, and resolution of risk management level tracking and escrow service issues and opportunities
- Must be knowledgeable in the contract terms and obligations with the client and ensure areas of deficiency are properly identified, escalated and resolved in a timely manner
- Perform all tasks with professional verbal and written communication skills with both internal and external partners/customers/clients
- Responsible for scheduling, executing, and maintaining reoccurring client touch-base meetings to ensure ongoing account satisfaction internally and externally
- Deliver professional and proven level client training and ongoing program and communication support utilizing proprietary software
Qualifications and Skills:
- High School Diploma or GED required, Bachelor's preferred
-3 years of Client Service/Management experience required
- Ability to work well as an individual contributor as well as be part of a team (self-sufficient) 
- Competent in organization, multi-tasking, and prioritization, while maintaining confidentiality
- Detail oriented with attention to accuracy
- Demonstrates critical thinking and problem-solving skills
- Must be well versed in the technical aspects of Risk Management based program monitoring and performance
- Able to assist with escalated issues
Details:
- 6 month, contract role
- Location: Remote (must be based in CST or EST zone)
- Pay rate: $28/hr
- Shift: Mon - Fri, 8a-4:30 pm EST (client is EST)
- Employment consideration is contingent on passing a background check