Vice President of Operations

Are you ready to be the influential leader shaping the future of our Travel Center locations? As the Vice President of Operations at Sapp Bros., you’ll play a pivotal role in providing operational guidance, directly impacting our overall sales growth and profitability. If you're a compassionate leader who thrives on helping others achieve their goals and enjoys fostering a culture of excellence, we want to talk to you!

Sapp Bros., Inc. has a unique culture that sets us apart from all other companies. We are professional, innovative, and dedicated to blessing and serving others. Safety, efficiency, and exceptional service are the pillars of our company’s foundation.

Key Responsibilities

• Directly supervising our 17 General Managers who operate the Travel Centers.
• Establishes, implements, and communicates the strategic direction of the organization’s operations division.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Collaborates with executive leadership, other divisions, and departments to develop and meet company goals while supplying expertise and guidance on operational projects and systems.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities, are in line with the organization’s business plan and vision.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Oversees and manages the “Walk the Store program”.
• Champions and coaches locations on five star customer service.
• Establishes and administers the department’s budget.
• Partners with Human Resource Manager and Travel Center President regarding performance trends and retention within the division.
• Identifies training needs and ensures proper training is developed and provided.
• Engages and inspires location leaders in operational leadership skills, including being a driver of process and culture changes
• Maintains knowledge of emerging technologies and trends in operations management.
• Reviews and approves cost-control reports, cost estimates, and project staffing requirements.
• Analyzes reporting, financials, and sales and drives changes needed to remain competitive in all areas.
• Other duties as assigned by the Manager

Candidates should demonstrate:

• A track record of crafting and communicating strategic directions for operational divisions in alignment with organizational goals.
• Ability to identify, recommend, and implement innovative processes, technologies, and systems to enhance organizational operations.
• Strong collaborative skills, with experience working closely with executive leadership and cross-functional teams to achieve company objectives.
• Demonstrated ability to make informed decisions and develop project plans that align with the organization’s business strategy.
• Experience developing, communicating, and enforcing operations-related policies, standards, and security measures to ensure effective execution.
• Proven experience in overseeing the implementation of operational processes across multiple locations, ensuring efficiency and consistency.
• Commitment to promoting customer service excellence and coaching location leaders to deliver exceptional experiences.
• Financial acumen, with experience in establishing and overseeing departmental budgets to ensure efficiency and accountability.
• A track record of building and managing high-performing teams, providing guidance, inspiration, and mentorship.
• Proven ability to serve as the primary relationship manager, developing strong relationships with clients and team members while providing meaningful counsel and delivering valued results.
• Precision focus with an acute attention to detail and responsiveness.
• Excellent communication and presentation skills, with the ability to articulate ideas effectively to various stakeholders.

Compensation: The position offers a competitive base salary, with an annual bonus accompanying the base salary, based on business and individual performance.

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment for safety-minded employees to work in.