The Safety and Facility Monitor is responsible for ensuring transportation providers who contract with MTM meet and exceed the compliance requirements contained in our contract.

This includes performing random and / or schedule site visits, inspections and provide street level monitoring. The Safety and Facility Monitor performs semi-annual vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory standards.

This position is located in Hyattsville, MD. What Will Your Job Look Like?

• Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract. Such inspections may be conducted at the paratransit operating facility, MetroAccess main facility, during the provision of service, or at another time and location as stipulated by MetroAccess
• Will review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately
• Performs scheduled and random visits (local travel) to required facilities to verify level of service and provider adherence to contract standards
• Perform onsite visits and street observations of current MetroAccess customers in the DMV
• Perform on street observations of providers’ vehicles, drivers and services
• Document on street observations and provide input to MetroAccess on both positive and negative findings
• Schedule facility and maintenance inspections
• Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency
• Perform random and / or scheduled site visits and inspections
• Monitor pick-ups and drop-offs at major trip generators for safety and efficiency
• Ensure safety and comfort features are in good working order (i.e. brakes, tire tread, signals, etc.)
• Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions
• Prepare and present comprehensive reports and briefings
• Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures
• Observe operator behavior, driving records, handling of customers and timeliness of transports
• Respond to MetroAccess on all inquiries in a timely manner and attend meetings
• Plan and document deficiencies and provide follow up reports to management on a regular basis
• Investigate quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner
• Will ensure that each of the operators employed by the contractor are credentialed for paratransit services that meet MetroAccess standards
• Will review the operator’s license, proof of insurance, training certificates, and other documents
• Other duties as assigned All you need is...
• High school diploma or GED
• Must possess a valid driver’s license Even better if you have...
• Bachelor’s degree preferred
• 2 years of vehicle inspection experience preferred
• 2 years of facilities inspection experience preferred
• Prior audit experience and / or knowledge of Medicaid guidelines, preferred
• Prior audit experience and / or knowledge of Medicaid guidelines, preferred
• Strong interpersonal and supervisory skills
• Knowledge of appropriate maintenance processes
• Ability to work independently with minimal supervisor
• Self-motivation and superior time management skills
• Knowledge of, or ability to learn, Microsoft Outlook, work, Excel and Trapeze
• Proven experience dealing with conflict management and resolution
• Willingness and ability to travel locally within the DC area 75 % of the time
• Valid / current driver’s license and a clean driving record
• Flexibility to work a variety of work schedule / hours
• Extensive knowledge of MetroAccess protocols
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Work From Home Opportunities
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity / Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities *MTM Incentives may not be available at all locations Equal Opportunity Employer : MTM is an equal opportunity employer.

MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

Last updated : 2024-05-19