2 Jobs
giftHEALTH is Hiring a Patient Care Representative I Near Columbus, OH
Shifts: 40 hours per week with multiple shift times available; part-time may be considered at a minimum of 20 hours per week.
- Monday - Friday: 11:00 am - 7:00 pm or 2:00 pm - 10:00 pm
- Saturday: 10:00 am - 2:00 pm (rotating with team)
If you are a dedicated and compassionate individual eager to make a meaningful contribution to patient care, we encourage you to apply for the Customer Service Representative role in our thriving call center. Join our team and contribute to improving healthcare experiences for our patients.
About Gifthealth:Gifthealth is dedicated to simplifying and democratizing the pharmacy experience for patients and providers nationwide. In less than a year, we have already served thousands of patients and are rapidly expanding on a national level. We believe that health should be prioritized, not privileged, and we are committed to this mission. Come join us at Gifthealth!
About the Patient Care Team:Our call center is the heart of Gifthealth's operations, putting the patient at the forefront. Joining our call center team means becoming a key player in delivering exceptional service and support to our patients, providers, and pharmacies. As a member of this team, you will directly interact with patients while also collaborating internally with various teams. This dynamic environment will provide you with an in-depth understanding of the Voice of the Customer, ensuring their needs are met with the highest level of quality.
Key Responsibilities:
- Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving queries. Average daily call goal of 75 .
- Issue Triage: Identify the nature of customer issues and direct them to the appropriate internal teams for resolution, as needed.
- Feedback Collection: Gather valuable patient feedback and technical issues, forwarding this information to our account management, partner pharmacy, and product teams to facilitate continuous improvement.
- Problem Solving: Understand patients' needs, clarify information, conduct research, and present solutions or alternatives to ensure their satisfaction.
- Customer Engagement: Go above and beyond to engage with patients, foster enduring relationships, and cultivate positive experiences.
- Documentation: Maintain detailed and comprehensive records of all customer interactions for future reference.
Qualifications:
- High School Diploma or equivalent
- Previous experience in customer support, service, or success roles, preferably within healthcare and/or high-growth startups (minimum 2 years).
- Track record of excelling in a call center environment with outstanding performance metrics.
- Strong problem-solving skills with an emphasis on process improvement.
- Preferred Pharmacy Technician certification; support provided for obtaining this certification.
Our Offer:
- A highly rewarding position addressing real-world challenges for individuals relying on affordable medication access.
- Generous vacation package.
- Comprehensive healthcare benefits offered by Gifthealth.
- Competitive compensation ranging from $16.00 to $20.00 per hour, based on experience and performance.
- Option for hybrid work is available for Full-Time employees once specific metrics are accomplished.
To apply, kindly submit your resume and a cover letter outlining your relevant experience and explaining why you are an ideal fit for this role. We look forward to receiving your application!
Job Summary
Full Time
$37k-48k (estimate)
08/27/2023
08/03/2024
gifthealth.com
Columbus, WI
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The job skills required for Patient Care Representative I include Customer Service, Patient Care, Problem Solving, Call Center, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Care Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Care Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Care Representative I positions, which can be used as a reference in future career path planning. As a Patient Care Representative I, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Care Representative I. You can explore the career advancement for a Patient Care Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Patient Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Care Representative job description and responsibilities
A patient care representative works at the front desk of a hospital, clinic, or similar healthcare facility and provides customer support.
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Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
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They also spend time on the phone, scheduling patient appointments, and making follow-up calls for upcoming meetings.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Care Representative jobs
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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They may also explain healthcare costs and may help patients determine how to pay for charges.
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Representatives help guide patients through the complex world of healthcare.
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They may collect data on patient encounters and consumer satisfaction.
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Patient confidentiality must remain a primary concern.
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Step 3: View the best colleges and universities for Patient Care Representative.
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