Location Fargo Corporate Office Job Description: The Fraud Mitigation Analyst is responsible for helping customers identify and responding to potential scams or fraudulent activity occurring by, at, or through the bank, referring suspicious activity to the BSA and Fraud Department, and analyzing and understanding trends in transaction activity or account origination to help protect the bank’s customers. The Fraud Mitigation Analyst will review fraud alerts and determine the actions required to protect the bank and customer, while communicating with customers, merchants, financial institutions and other team members. ESSENTIAL FUNCTIONS: Listens to the customer and responds to customer inquiries related to Fraud situations within a call center environment. Demonstrates excellent communication, negotiation, and decision-making skills while staying engaged with our customers. Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment. Works both independently and in a team environment. Ability to review and analyze automated alerts (multiple systems) for potential suspicious or fraudulent activity while maintaining production and performance standards. Must meet the Fraud Mitigation Center quality assurance standards. Ability to independently research, analyze, and decision customer activity for potential money laundering, terrorist financing, or fraud suspicious activity requiring an escalation to an investigation. Compiles data and maintains necessary records and files to assure efficient and consistent reporting of alerts and ensures appropriate escalations of fraud alerts to investigations. Communicate with customers and other departments to further gather evidence for alerts and provide coaching related to BSA/Fraud topics. Develop and maintain a working comprehension of all department tasks and workflow. Ability to maintain composure in stressful situations, including resolving problems or concerns with potentially upset customers. Maintain a current thorough understanding of money laundering, terrorist financing and fraud issues including policies, procedures, regulations, industry best practices, criminal activities, and developing trends. Sound analytical, problem solving and organizations skills. Sound oral and written communication skills. Working knowledge of a Bank operating environment and applicable systems, including Microsoft Office. Exhibit ‘Brilliant at the Basics’ customer service skills and the ability to develop and maintain productive relationships with colleagues, management, and clients. To provide expected levels of service to Gate City Bank customers, co-workers, and vendors, prompt and reliable attendance is an essential function of this position. Must comply with all Gate City Bank policies, procedures, applicable laws, and regulations. EDUCATION AND EXPERIENCE: Associates or bachelor’s degree in criminal justice or related field, or equivalent work or educational experience required, or related field desired; minimum of 1 year of BSA/AML/OFAC, Fraud or Call Center experience required or equivalent combination of education and experience. Preferred to maintain or pursue the Certified Anti-Money Laundering Specialist (CAMS) certification, Certified Fraud Examiner (CFE), or other BSA/Fraud Certification. EOE/including Disability/Vets Member FDIC Gate City Bank is growing and creating more employment opportunities to meet our customer's needs For a Better Way of Life.® At Gate City Bank, we are committed to making the lives of our team members better by investing in them with competitive compensation and a comprehensive benefit package. We take pride in providing a fun, fast paced, high energy, and collaborative work environment and have been named by Prairie Business Magazine as one of the 50 Best Places to Work in the region for ten years in a row. We are excited you are interested in joining the Gate City Bank team.