1 Bald Head Island Job
Bald Head Island is Hiring a Transportation Customer Service Representative - PT Near Southport, NC
ILLUSTRATIVE EXAMPLES OF WORKNOTE: The illustrative examples of work listed below are not an exhaustive list of duties and responsibilities performed by the position. The examples are intended to represent the level and type of work performed. This list is not to be considered or represent an employment contract.Essential FunctionsAnswers telephone and makes transportation reservations, receives inquiries, provides requested information or refers caller to appropriate source.
Enters arrival and departure tram reservations into transportation software.
Maintains knowledge of current events, activities, and hours of operation at various venues and entities on the island.
Responsible for accurate accounting of shift cash bank.
Forwards phone lines to Ticket Offices when Customer Service Center is not staffed.
Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines.
Utilizes computerized equipment to enter necessary information.
Deep Point Reservations And Customer Service CenterResponsible for entering arrival and departure tram reservations into transportation software. Stays abreast of ferry schedules for arrival and departure times. Ensures that guests can arrive and depart in a timely fashion.
Analyzes reservations list and communicates with Rental Relations and others as needed to identify possible duplicate or other potential invalid reservations.
Provides information and assistance to guests, property owners, and visitors. Interfaces with public by telephone and on-line.
Cross-train in ticket offices to ensure continuity of operations on all shifts and locations as needed.
Deep Point Ferry Landing Ticket OfficesGreets arriving guests, collects fees for ferry tickets, checks-in customers upon arrival for their tram reservation. Uses various media to collect payments including cash, checks, and credit card machines. Provides receipts.
Compiles reports accounting for daily, weekly, monthly passenger volume.
Communicates with dock, barge, parking, and ferry personnel via VHF radio or telephone in coordinating ongoing Transportation operations, keeping all concerned team members informed.
Reports malfunctions of equipment or repairs needed to proper personnel.
Records lost and found items, tags items for shipments, gives to Shift Supervisor to secure pending pickup.
Receives and processes transportation reservations when needed.
Additional FunctionsPerforms other related work as required.
Availability to work week-ends, holidays, and evening shifts as required.
Must wear company provided uniform, and maintain professional image at all times.
Minimum Education, Training And ExperienceGraduation from high school or equivalent, one year of clerical experience and six months in a position dealing with the public; or an equivalent combination of training and experience to provide the required skills, knowledge, and abilities.
Special RequirementsBasic understanding of Microsoft Office, Word, and Excel programs.
Possession of a valid North Carolina driver’s license.
Job Summary
Part Time
Accommodations
$34k-43k (estimate)
06/01/2024
06/18/2024
baldheadisland.com
SOUTHPORT, NC
50 - 100
Private
BRANDY PARKER
$5M - $10M
Accommodations
Related Companies
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