Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.
Energy Solutions is currently seeking a Solar Programs Associate to join our Distributed Energy Resources (DERS) team. As a member of the DERs team, you will assist with driving customer participation in programs that incentivize the adoption of distributed and community solar. Solar energy is critical in driving our nation's progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality. This unique market opportunity, paired with Energy Solutions mission driven approach, creates a perfect environment for individuals who want to have an active voice in shaping the energy future.
Daily responsibilities include but are not limited to:

• Maintain up to date knowledge of program guidelines and procedures.
• Respond to program inquiries via telephone and email in a timely, professional, helpful, and courteous manner.
• Work with consumers (both over the phone and via email) on their complaints and help facilitate resolution of those complaints with the consumer's solar companies.
• Document, categorize, and follow up on complaints received.
• Use general knowledge, program guidebook, data stored in knowledge-base, and other sources of information to answer client questions and/or resolve issues.
• Forward client inquiries to appropriate parties when not able to resolve and maintain ownership by tracking and following up to ensure resolution.
• Participate in video conference calls, including presenting.
• Manage or contribute to ad hoc projects.
• May include application support and processing.

Minimum qualifications:

• Bachelor's degree preferred.
• A minimum of 1 year of experience in customer service.
• Competency with technical topics.
• Strong writing and verbal communication skills.
• Knowledge of Salesforce or CRM preferred.
• Ability to function as a team player and multi-task between various projects to help meet and exceed program goals.
• Experience using Microsoft Office.

Salary DOE: $58,000k - $66,000k/AnnuallyCompensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).
Office Locations and a Remote WorkforceEnergy Solutions is a predominantly remote workforce with offices in six different locations. At this time, we are not accepting applications from the following states (Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, Wyoming).
Inclusion, Diversity, Equity, AccessibilityWe live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we're committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Energy Solutions!
Background Check InformationInformation will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.
Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.
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