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Innovar Group is Hiring a Helpdesk Support Technician Near Westminster, CO
We are seeking candidates who can work on a contract basis but would be interested in converting to full-time, fully benefited position in the future.
Job Titl e: Tier 1 Helpdesk Technician
Location: Onsite in Denver, CO
Employment Type : 6 months contract-to-hire
Hourly: $25, W 2
Key Responsibilities:
- Provide Tier 1 technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve technical issues related to Office365, Microsoft products, document management tools, and connectivity problems with printers.
- Utilize ConnectWise Ticketing Systems to log, track, and prioritize incoming support tickets.
- Handle a high volume of tickets efficiently, with a focus on resolving critical issues in a timely manner.
- Escalate complex technical problems to Tier 2 support or relevant teams, including issues related to firewalls and network connectivity.
- Maintain detailed documentation of support tickets, resolutions, and user interactions.
- Collaborate with internal teams and external clients to address technical challenges and ensure high levels of customer satisfaction.
- Adapt to the needs of different clients and prioritize tasks accordingly.
Required Skills and Qualifications:
- Minimum of 2 years of experience in a Tier 1 Helpdesk Support role.
- Proficiency in troubleshooting technical issues related to Office365, Microsoft products, and document management tools.
- Experience working with ConnectWise Ticketing Systems or similar ticketing platforms.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with the ability to interact effectively with individuals of varying technical levels.
- Flexibility and adaptability to work in a fast-paced and challenging environment.
- Ability to handle challenging personalities and remain professional under pressure.
- Experience with connectivity issues with printers and other peripherals.
- Proactive approach to problem-solving and a commitment to providing exceptional customer service.
Preferred Qualifications:
- Relevant certifications such as CompTIA A , Network a plus
- Prior experience working in a professional services environment.
Benefits: Medical, Dental, Vision, and more!
Innovar Group comprises seasoned talent agents who provide top-tier recruitment services to clients across the United States. We usher in a new era of recruiting by combining cutting-edge technology with exceptional talent. Visit our website at
Equal Opportunity Employer: Minority/Female/Disabled/Veteran Helpdesk Support Technician
Job Summary
Full Time
$49k-61k (estimate)
06/07/2024
06/25/2024
innovargroup.com
Englewood, CO
100 - 200
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The following is the career advancement route for Helpdesk Support Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support Technician. You can explore the career advancement for a Helpdesk Support Technician below and select your interested title to get hiring information.
