4 Jobs
Providence Community Health Centers is Hiring a Customer Service Representative Near Providence, RI
Duties & Responsibilities:
- Provides excellent internal/external customer service in all interactions with patients and PCHC staff.
- Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately.
- Uses Hotlist Guidelines appropriately and routes call directly to Nurse.
- Gathers information from caller and schedules appointment appropriately while insuring accuracy of Health Center, provider, date, time, and reason for visit.
- Handles all calls professionally and in accordance with organization-identified metrics for processing calls.
- Basic knowledge of common third party payers.
- Basic computer literacy and excellent writing skills are essential. Medical terminology preferred.
- Strong conversational skills.
- At least 2 years of call center or customer service-related experience.
- Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.
- High School diploma or equivalent required.
- Completion of a medical secretary program or similar training program preferred.
Hours are Monday Wednesday 8-1 and Tuesday 11-4 and Thursday 12-5
Job Summary
Full Time
$36k-45k (estimate)
05/21/2024
06/09/2024
providencechc.org
PROVIDENCE, RI
200 - 500
1968
Private
MERRILL R THOMAS
$5M - $10M
Ambulatory Healthcare Services
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
