You haven't searched anything yet.
Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.
Minority/Female/Disabled/Veteran
Supervisory/Sales & Service
· Manages a high level of quality customer service at all times from each Universal and teller employee.
· Responsible for creating an exceptional customer experience for each and every customer conducting transactions.
· Provides input to performance evaluations for Universal and teller employees.
· Coaches and counsels Universal and teller staff on a regular basis about policies and procedures. Provides guidance and direction to other Universals and tellers.
· Manages schedule for shifts/lunches to ensure branch coverage.
· Provides on the job training for Universals on an as-needed basis.
· Monitors staff to ensure compliance with Firstrust’s policies and procedures.
· Will always set a positive example in all areas of leading the Universal and teller team.
· Will work with staff daily to keep them motivated to exceed referral goals.
· Will open deposit accounts.
· Will build relationships and sell consumer credit products with an NMLS license.
· Leads by example by meeting goals in all sales activities. Supports, coaches and motivates the team to exceed sales activity goals and product referrals.
· May be involved in developing and implementing recognition and improvement plans.
· Will help champion all sales, service and Firstrust strategic initiatives.
· Helps Branch Manager and/or Assistant Manager develop tactics to ensure branch is meeting its goals.
· Makes decisions and provides Supervisor Overrides for transactions within their supervisor authority level limits.
· Performs other responsibilities as requested by branch management.
Operational
· Manages branch vault, daily settlement and dual control for all Universal and Teller staff.
· Manages branch differences and reports on a daily basis.
· Leads and works with branch employees to locate cash discrepancies.
· Manages unusual window transactions and answers difficult customer and Universal and Teller questions.
· Performs a variety of customer service transactions as needed.
· Verifies money received or sent for cash shipments.
· Will ensure all work is completed accurately and follows up with any outstanding items.
Audit/Security
· Ensures compliance with all Bank policies and procedures and federal regulatory guidelines.
· Ensures compliance with all audit and security procedures.
· Communicates to staff on new policies and procedures.
· Conducts surprise Universal and Teller cash audits on a monthly basis.
· Conducts required audits on official checks, money orders and counter checks.
· When needed will conduct audits, i.e., drawer, vault, ATM etc.
· Will comply with all opening and closing procedures.
Mission/Values
· Demonstrate behaviors consistent with our Mission/Values.
· Holds others accountable and insists the team demonstrates the behaviors consistent with our Mission/Values.
Teamwork
· Demonstrates teamwork through flexibility and maintains effective communication with other departments to achieve Community Banking objectives and goals.
· Partners with all areas of the Bank to provide seamless service to our customers.
· Continuously looks for ways to improve the overall team performance.
Best in Class
Quality Customer Service
· Holds others accountable and insists the team demonstrates the behaviors consistent with our Mission/Values.
· The Universal Supervisor will set the tone for the Universal and Teller team around the urgency of meeting and exceeding the customers’ needs and expectations.
Other
$40k-49k (estimate)
05/25/2024
05/23/2025
firstrust.com
SOUTHAMPTON, PA
200 - 500
1934
KAREN GRUBER
$200M - $500M
Founded 85 years ago, Firstrusts business is serving the banking needs of our business and retail customers in the Philadelphia region. From large operating companies, real estate developers, manufacturers, and doctors to young families and grandparents were here for them all. Our promise is to empower their success by offering them the most tailored, state-of-the-art banking solutions they can get, along with advice on how to best manage their finances, build their businesses, and overcome financial challenges. The core value of always being there for our customers - especially when they nee ...
d us most - has made us the largest family-owned commercial bank in our region. And its also why thousands of the most successful entrepreneurs, innovators, and leaders come to us FIRST when they need help making their biggest dreams a reality.
More
Show Less