DuGood FCU is currently seeking a highly motivated, reliable, and enthusiastic individual to take on an opening in our Call Center as a Digital Center Supervisor. This position requires excellent member service skills and offers an opportunity to join our dynamic team at our Eastex location in Beaumont.

WHY JOIN THE DUGOOD TEAM?

We are on a mission to DO GOOD for our family and friends living in Southeast Texas. Our goal is to help members achieve their hopes and dreams while saving money.

We believe in giving back and supporting our communities, local businesses, and charities.

We are seeking friendly, professional career-oriented individuals with a passion for serving and DOING GOOD for others.

Position Summary: Fulltime Digital Center Supervisor (Call Center)

Digital Center Supervisor is responsible for overseeing the day-to-day activities of the digital center, ensuring efficient and effective operation of digital services.

• Supervise the daily operations of the digital center, including staffing, scheduling and task assignment.
• Assists members through a variety of sources including but not limited to Phone, Live Chat, transfer of funds, loan payments, stop payments, address changes, check orders, bill pay, debit/credit cards, secure forms, secure emails, and all online services, etc.
• Work with management team on overseeing the implementation of ITM’s and initiatives, from planning to execution.
• Other duties as assigned

Qualification requirements:

• Extensive experience in Information Technology Management (ITM) to oversee our digital operations; required.
• Need to have a strong background in ITM and a proven track record of leading digital initiatives effectively; required.
• Must have experience using credit union services and products
• Ability to multi-task, strong organizational skills, detail oriented and professional appearance
• Must be able to pass background and drug screening.

Full-time: 40 hours per week, Monday – Friday; hours are 8:30 a.m. – 5:00pm Monday – Wednesday, and 8:30 a.m. – 5:30 p.m. Thursday-Friday.

AAP/EEO Statement:

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose hardships on the Credit Union.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit and business needs.