SUMMARY

This job exists to oversee the maintenance of grounds, guestrooms, building and repair of all hotel equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation.
• Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs.
• Committed to making every guest satisfied.
• Meets or exceeds guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
• Implements and practices guest service initiatives and performs to Ownership and Gulph Creek Hotels Standards

Job Duties

• Ensure that room maintenance requests are managed in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and repair projects.
• Ensure engineering staff adheres to Loss Prevention guidelines.
• Supervise and appoint a variety of contractors and existing staff on a number of projects.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel to include six-day work week in season.
• Exempt position required to work 45 to 50 hours per week.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Always comply with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
• Supervise and train all maintenance & grounds staff.
• Coordinate all maintenance staff scheduling.
• Create and adhere to the annual budget for department.
• Develop and implement plans to keep property, equipment, and grounds in an acceptable state of repair.
• Create and implement preventive maintenance programs for all hotel equipment.
• Coordinate periodic inspection of all safety systems.
• Maintain and schedule life safety inspections with 3rd party vendors every 6 months.
• Complete in-house life safety inspections every 6 months
• Accountable for training requirements
• Oversee projects.
• Accurate and timely completion of paperwork
• Understanding and enforcement of company policies
• Familiarity with and knowledge of employment laws are helpful.
• Attend all meetings required and participate in M.O.D program.
• Other duties as required.

SUPERVISORY RESPONSIBILITIES

Manage department. Adhear to Company goals and objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• At least 5years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience ; or a 4-year college degree and at least 1 year of related experience
• High School diploma or equivalent required.
• Previous supervisory responsibility required.

LANGUAGE AND MATHEMATICAL SKILLS

• Ability to read and speak English/Spanish and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
• Ability to effectively communicate with employees, guests, and supervisors for optimum operation of the property.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.
• Demonstrated maintenance skills.

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS

CPO certification preferred.

CPR certification

Tools & Equipment:

Hand and power tools, electrical test equipment, refrigeration equipment, plumbing equipment, welding equipment, audio-visual equipment, pipe cutting equipment, telephone, office equipment, calculator, computer/computerized monitoring systems.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed for an extended period of time.
• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials.
• Proper lifting techniques required.
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

The performance of this position may occasionally require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.