Overview

The Check-In Associate has responsibility for the functions of receiving and directing patients/visitors to appropriate locations, scheduling visits, recording insurance, demographic and consent into the Epic system, while exhibiting a friendly and helpful affect towards parties within and outside the corporation.

Responsibilities

ESSENTIAL FUNCTIONS:

• Patient Reception
• Patient Registration
• Chart Preparation
• Answering incoming phone calls
• Greet and direct patients while serving in a general capacity of “information assistance”
• Schedule appointments using protocol established within the department
• Telephone Encounters – Information collected and routed to appropriate receiver
• Collection of co-pays, prior balances and posting of such collections

• Information Gathering: Ensure accurate charting of demographics, insurance coverage, consents and additional data as needed.

WORKING ENVIRONMENT/PHYSICAL DEMANDS:

• Periods of time spent sitting at a desk performing work, often involving a computer, keyboard, and eye strain.
• General office working environment which can become very busy with frequent interruptions requiring mental focus and concentration.
• Minimal lifting required.

CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities.

Qualifications

• Education: Minimum of high school degree
• Proficient in the use of computers, word-processing and scheduling software or ability to learn applicable software.
• Demonstrated experience in a customer service role.
• Proficient written and verbal communication skills with multicultural sensitivity.
• Medical background preferred