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Full/Part-Time
Full timeJob Type
RegularCompensation
Customer Service Rep. II $16.13 an hourPositions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.
This is the career level of this job family where employees will be expected to perform duties at all levels of complexity. Responsibility may also be assigned for training lower-level staff or serving as a project or team leader.
Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus one additional year of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.
Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; and of techniques of training. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; and to provide leadership on assigned projects or teams.
Must be able to pass background check.
A trial period of 12 months will be required.
** Please call the Service Desk at 405-521-2444 if you have issues with accessing your Workday account.
**For additional information/questions regarding the job posting, benefits and additional career opportunities, please contact Sheryl Liepins at 405.620.6495 or sheryl.liepins@oja.ok.gov **
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
Full Time
$32k-40k (estimate)
05/21/2024
06/09/2024
okyouthacademy.org
LAWTON, OK
200 - 500
NAMAN MELVIN
<$5M
The following is the career advancement route for Customer Service Representative II positions, which can be used as a reference in future career path planning. As a Customer Service Representative II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative II. You can explore the career advancement for a Customer Service Representative II below and select your interested title to get hiring information.