Medical Assistantsplay a crucial role atNOVA Plastic Surgery and Dermatology, ensuring that daily clinical operations are performed with excellence. They are the movers of the practice, responsible for supporting the providers and maintaining a seamless patient experience. Medical Assistants perform a variety of duties, demonstratingexceptional organizational skills,attention to detail, and a strong commitment to patient care.

Responsibilities:

• Stocking and Cleaning

• Unpacking supply orders.

• Tracking supply inventory. 

• Ensuring that examination and procedure rooms are fully stocked with necessary supplies and equipment each day.

• Cleaning and sanitizing rooms between patients to maintain a pristine and welcoming environment. 

• Procedure Setup and Assistance

• Assist providers in preparing for procedures, ensuring that all necessary equipment and instruments are ready 

• Prepare patients for procedures, including proper positioning, prepping, and providing comfort and reassurance.

• Following practice protocols on taking appropriate progress photos and uploading them using the correct software

• Skillfully draw blood samples as needed, following protocols to maintain patient safety.

• Draw up numbing solutions and reconstitute products as directed by the providers or Clinic Manager.

• Charting and Documentation 

• Document all patient interactions including but not limited to, questions, concerns, and emails.

• Accurately chart and document patient information, products regimen, medical history, and procedure details in the EMR

• Ensure that all documentation is complete, organized, and easily accessible for providers.

• Upload appropriate photos and consents to TouchMD as instructed by Clinic Manager.

• Patient Education and Instructions

• Communicate pre- and post-procedure instructions to patients, ensuring they are fully informed and prepared for their treatments. 

• Inform patients of current promotions 

• Send follow-up emails to reiterate post-care instructions, ensure the patient is healing well, and assist booking follow-up appointments as needed. 

• Answer patient questions and address concerns, providing exceptional customer service in-person, via phone, and/or via email.

• Patient Retention

• Schedule further skincare treatments for patients by booking appointments at the end of their procedure (preferred) or by following up with patients in the days after.

• Coordinate with the Front Desk staff to secure timely and convenient appointments for patients.

• Billing and Administrative Tasks

• Enter quotes and bills into NexTech based on the providers recommendations ensuring accuracy and adherence to established procedures.

• Collect and manage patient intake forms, ensuring proper documentation and organization.

• Proactively inform providers of any relevant information or concerns that may impact the treatment plan.