1 Job
Five Star Technology Solutions is Hiring an Onsite Technician Near Elwood, IN
Responsibilities and Expectations
- Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
- Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
- Perform computer imaging and software installations and maintain/repair technology inventory.
- Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
- Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
- Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and change
- Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events
- Experience with troubleshooting hardware, software, and connectivity issues
- A problem-solving mind, finding innovative solutions and seeing all pieces of the puzzle
- A customer service background and excellent communication skills
- An organized physical work area, as well as well-maintained virtual workspace utilizing Slack and Google tools
- A growth mindset that is eager to learn and the ambition to pursue further education through certifications like CompTIA A , Security , or Network , as well as staying up-to-date with the latest trends and news in the technology industry
- The ability to work effectively in both a team environment and independently
- The ability to lift and move computers and other potentially heavy technology hardware
- A driver’s license and a source of reliable transportation to travel between school buildings
- The drive to embody Five Star’s core values of equity, innovation, partnership, accountability, and respect
Job Summary
Full Time
IT Outsourcing & Consulting
$51k-68k (estimate)
05/26/2024
06/22/2024
fivestartech.com
JEFFERSONVILLE, IN
100 - 200
2005
JAMES H BENSON
$10M - $50M
IT Outsourcing & Consulting
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About Five Star Technology Solutions
We believe technology can transform K12 education to help meet the needs of todays learners. Our team of licensed educators and tech experts work continuously to meet the unique needs of school organizations across the country as technology continues to play a crucial role in the classroom. As a Google For Education Certified Partner, our goal is to help expand learning for everyone. Our team understands that no two schools are the same. That's why we've worked to build a community of engineers, teachers, administrators, and Google Certified professionals with a variety of backgrounds to bette ...
r serve the organizations we partner with. Whether you are a small rural school district with less than 1,000 students or a sprawling public school system with dozens of schools, we can help you find solutions that fit your budget and long-term technology plan. Innovation is the name of the game. We've paved the way for the next generation of professional development for educators and staff with the Five Star Learning Lab. We're talking flexible, relative, customizable material all in one digital location. Or what about powerful dashboards that take the guesswork out of data analytics? Visualize the data most important to your school to help make informed decisions and address learning loss, student engagement, better understand school climate & culture, and so much more. The sky is the limit! And let's not forget the crucial task of cybersecurity and technology infrastructure. School administrators have enough on their plates without having to constantly monitor emerging ransomware and malware attacks, phishing scams, and other threats that can bring learning to a standstill. Our sophisticated solutions offer peace of mind at a price that might surprise you. Our goal is simple - live up to the company name. If you have a K12 technology challenge, Five Star Technology Solutions is here to help.
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The job skills required for Onsite Technician include Troubleshooting, Desktop Support, Customer Service, Technical Support, Communication Skills, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be an Onsite Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Onsite Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Onsite Technician positions, which can be used as a reference in future career path planning. As an Onsite Technician, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Onsite Technician. You can explore the career advancement for an Onsite Technician below and select your interested title to get hiring information.
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