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Davenport is Hiring a Help Desk Technician Near Richmond, VA
- Respond to initial telephone, email, and other requests for a variety of technical support items and have all outstanding issues addressed within designated timeframes.
- Identify, research, and resolve technical problems within your scope of expertise. Escalate items to a Senior Help Desk Technician when necessary.
- Create a customer incident in the Company’s call tracking software for every call answered.
- Document, track, and monitor requests to ensure a timely resolution.
- Coordinate with team members to ensure rapid response times and follow-up with customers.
- Ability to prioritize work to ensure urgent and VIP matters are handled immediately.
- Develop professional working relationships with customers to better understand business needs.
- Coordinate and consult with Customers, Application Development, Infrastructure, Client Services, reporting manager, vendors and team members to meet customer requirements.
- Monitor recurring requests/issues and advise management of potential risks that may impact our customer base and operating environment.
- Will be required to work on-call as needed.
- Ability to provide excellent customer service.
- 1-4 years experience working in a complex help desk environment.
- Proficiency with Windows 10 and Microsoft Office.
- Ability to effectively troubleshoot hardware and software based issues.
- Strong interpersonal, verbal, and written communication skills.
- Organizational and time management skills; effectively manage multiple priorities.
- Ability to work effectively in a fast paced environment.
- Ability to conduct oneself in a professional manner.
- Ability to work well as a member of a team and communicate effectively.
- College degree in a related field or the equivalent combination of education and/or experience.
- Physical job requiring bending, working under desks, and the ability to lift 35lbs.
Job Summary
Full Time
Securities
$59k-74k (estimate)
05/10/2024
07/09/2024
investdavenport.com
GREENSBORO, NC
200 - 500
1863
LEE CHAPMAN
$50M - $200M
Securities
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About Davenport
Established in 1863, Davenport & Company LLC is one of the oldest employee-owned, independent financial services firms in America. Headquartered in Richmond, VA, our firm offers a complete range of investment services, including comprehensive stock and bond brokerage, investment management, research, financial planning, insurance, public finance, and corporate finance services. Davenport employs over 400 associates and has offices located in Virginia, North Carolina, South Carolina, Maryland and Georgia. Whether youre looking to maintain a lifestyle, finance higher education, plan for retireme ...
nt or buy or sell a business, we have the people and expertise to help you achieve your goals. Davenport attracts dedicated, talented professionals who are guided by integrity and experience. Here youll find a collaborative environment in which time-tested principles are combined with current analytical tools creating investment strategies suited to your specific needs. Our reputation and continued success will always be based on building personal long-term relationships with our clients. As stewards of your money, we remain committed to helping you grow and preserve your wealth today and for generations to come. Davenport & Company LLC is a member of the New York Stock Exchange, the Financial Industry Regulatory Authority (FINRA), the Securities Investor Protection Corporation (SIPC), and is a Registered Investment Advisor under the Investment Advisers Act of 1940. For more information, call (800) 846-6666 or visit us on the web: www.investdavenport.com
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The job skills required for Help Desk Technician include Help Desk, Customer Service, Technical Support, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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