Welcome to a premier destination for world-class gaming and entertainment. We pride ourselves on delivering exceptional experiences to our guests, with a commitment to luxury, excitement, and unparalleled customer service. Our state-of-the-art facilities and diverse offerings make us a leader in the industry, and we're looking for a dynamic professional to join our team as the Director of Player Development.

Job Summary:

As the Director of Player Development, you will lead our player development team to enhance and expand our customer base. Your primary responsibility will be to cultivate relationships with high-value players, ensuring their experiences exceed expectations, driving loyalty. You will develop and execute strategic initiatives to attract and retain VIP customers, driving revenue growth, enhancing brand reputation, and leading a team of Executive Hosts.

Key Responsibilities:

• Player Relationship Management: Build and maintain strong relationships with high-value players, understanding their preferences and ensuring personalized experiences.
• Strategic Planning: Develop and implement strategic plans to attract new high-value players and retain existing ones.
• Marketing & Promotions: Collaborate with marketing teams to design and execute targeted promotions and events aimed at VIP customers.
• Team Leadership: Lead, mentor, and manage the player development team, fostering a high-performance culture and ensuring professional growth.
• Revenue Growth: Drive revenue through effective player engagement strategies and programs.
• Analytics & Reporting: Utilize data analytics to track player activity, preferences, and trends, and generate reports to inform strategy.
• Guest Experience: Ensure an exceptional experience for all VIP guests, addressing their needs and resolving issues promptly.
• Compliance: Ensure all activities comply with regulatory requirements and internal policies.

Qualifications:

• Experience: Minimum of 3 years in casino player development or a related field (such as a personalized, membership-driven business), with at least 3 years in a leadership role.
• Education: Bachelor’s degree in Business, Marketing, Hospitality, or a related field preferred.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Strategic thinker with a proven track record of driving revenue growth.
• Proficient in data analysis and reporting.
• Customer-focused with a passion for delivering exceptional service.
• Familiarity with gaming regulations and compliance requirements.
• Other: Ability to work flexible hours, including nights, weekends, and holidays as needed.

What We Offer:

• Competitive salary.
• Comprehensive benefits package including health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career growth.
• A vibrant and dynamic work environment.

How to Apply:

If you are a strategic leader with a passion for player development and a drive for excellence, we want to hear from you! Please apply now or email your résumé to kevin@harperjobs.com.