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Customer Support Associate
Turn2Partners Washington, DC
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$42k-52k (estimate)
Full Time 1 Day Ago
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Turn2Partners is Hiring a Customer Support Associate Near Washington, DC

Responsibilities:
  • Respond to member inquiries via various channels.
  • Represent Membership at events.
  • Apply creative and critical thinking to address complex situations.
  • Maintain a positive work ethic and professional demeanor.
  • Achieve standards for productivity and quality.
  • Assist members with online activities and technical issues.
  • Provide information on benefits, events, and subscription policies.
  • Maintain relationships with other departments for quick issue resolution.
  • Contribute to continuous improvement and identify customer needs.
  • Ensure accurate and secure data entry.
  • Prioritize and manage multiple tasks proactively.
  • Provide timely and accurate reports.
Minimum Qualifications:
  • Bachelor's degree preferred
  • 3 years of customer support experience.
  • Committed to high-quality service and problem resolution.
  • Experience with CRM systems.
  • Professional demeanor, strong communication skills.
  • High energy, positive attitude, self-motivated.
  • Strong organizational and communication skills.
  • Ability to work under tight deadlines with multiple priorities.
  • Punctual, reliable, accurate, flexible, and a team player.
This is a Contract to Hire Position in DC

Job Summary

JOB TYPE

Full Time

SALARY

$42k-52k (estimate)

POST DATE

06/02/2024

EXPIRATION DATE

06/15/2024

WEBSITE

turn2partners.com

HEADQUARTERS

TYSONS CORNER, VA

SIZE

25 - 50

FOUNDED

2017

TYPE

Private

CEO

CHRIS FABISZAK

REVENUE

<$5M

INDUSTRY

Business Services

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The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Associate job description and responsibilities

Understand customer requirements so as to provide appropriate clarifications and solutions.

01/11/2022: Chattanooga, TN

Route and direct customer requests to appropriate personnel.

01/03/2022: Allentown, PA

Work within various teams to ensure outstanding customer service.

03/12/2022: Atlantic City, NJ

Support agents can find out which tickets need their attention the most by creating customized ticket views.

02/26/2022: Alexandria, LA

Develop professional relationships with ongoing customers through excellent customer service.

02/25/2022: High Point, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Associate jobs

To save time on responding to common questions, Freshdesk lets support reps create canned responses.

03/10/2022: Boca Raton, FL

Listen attentively and actively.

02/25/2022: Charleston, WV

Take ownership and responsibility.

01/18/2022: Utica, NY

Attending training sessions to grow knowledge of products and to develop customer service skills.

02/25/2022: Springfield, MO

Maintain broad knowledge of customer products and services.

01/13/2022: New London, CT

Step 3: View the best colleges and universities for Customer Support Associate.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College