A highly organized and self-motivated problem solver to support Community Living Programs with a special emphasis on the Veteran Directed Care (VDC) Program. Requires demonstrated excellent writing, interpersonal customer service (telephone and in-person) and computer skills (Microsoft Word, Excel, and Outlook).

Essential functions

• Routine contact with VA Medical Centers, clients and fiscal staff.
• Assist with missing timesheets or timesheet issues for VDC program.
• Assist new Options Counselor with software training.
• Assist with electronic timesheet system.
• Prepare new enrollment packets for clients.
• Prepare and follow up on written Veteran requests, case closings, needed authorizations for VDC program, initial billing and referral management.
• Perform data entry.
• Provide assistance to Community Living Programs Director with all administrative aspects of the program as needed.

KNOWLEDGE, SKILLS AND ABILITIES

Has knowledge of:

• HIPPA regulations.
• Microsoft Office programs (e.g., word processing, spreadsheet, PowerPoint, e-mail). Other computer programs as related to job performance.
• General Medicaid & Medicare eligibility criteria.
• Bay Aging corporate policies and procedures.
• Use of agency data base systems-training provided, as needed.
• Stays current in the knowledge of the profession, community resources, and funding opportunities available to seniors and disabled adults. Utilizes knowledge in advocacy of client needs.
• Maintains certifications and other training as required under agency policies or as mandated by program guidelines

WORKING ENVIRONMENT

Office-based position with minimal physical requirements (ability to lift 15lbs, walking and climbing stairs). Requires regular independent travel around the area served by Bay Aging. Approximately 20% of the essential functions of the position can be performed remotely.

MINIMUM QUALIFICATIONS

Associate degree preferred or high school diploma with at least 3 years of experience working in the human services, or general case management field. Must possess valid Virginia Driver’s License.

FLSA status: This is a full-time non-exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Human Resource Manager at (804) 758-2396, Ext. 1228 or mduchemin@bayaging.org.