The Parts Associate will be responsible for researching and supplying parts and accessories over the counter, through the shop or on the phone to meet internal and external customers requests. Ensures appropriate stock and inventory of parts and accessories by requisitioning through various sources. The ideal candidate should be able to work in a team environment, be mechanically inclined, stay organized and possess strong communication skills. This opportunity represents Shoppa’s Material Handling and requires professionalism, attention to detail, great attitude, and outstanding customer service.

Primary Responsibilities (include but not limited to):

• Keep constant communication with dispatch and field technicians on daily schedules, order status and needed parts
• Coordinate with shop manager and shop technicians on order status and needed parts
• Greet and serve every client courteously and promptly
• Answer questions and assist them in identifying and obtaining needed parts
• Fulfill orders and requests for information efficiently via telephone as well as over-the-counter clients
• Specify and identify parts needed to meet client requirements, so that number of parts returns due to errors is low
• Maintain accurate sales and inventory records of all line items
• Ensure parts are charged to repair orders
• Requisition non-stock or special-order parts
• Follow up on special ordered items, and notify the client or technicians when received
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Upgrade knowledge of products and services and maintain professional and technical expertise by training on-the-job
• Manage and assign field technicians to service calls in your region
• Receive customer calls
• Determine the customers’ needs and urgency
• Analyze current schedule
• Finalize the service call date and time with the customer
• Enter the service request and call notes into the system
• Assign a technician to the service call
• Ensure the necessary parts are ready for the job
• Confirm job completion and document result of job
• Collect and document technician labor hours
• Review billing information to ensure accuracy

Other Duties:

• All other duties & special projects as assigned.

Physical Job Demands:

• Must be able to lift up to 50lbs, stoop, squat, sit, bend, and reach for extended periods of time. Requires experience with computer, telephone, and other office equipment such as copier, fax machine, scanner, etc. This position will in an office environment and noisy shop pulling parts from the warehouse.

Requirements (include but not limited to):

• Minimum 3 years parts handling experience; prefer 2 years material handling equipment parts experience
• Proficient in MS Office (Word, Excel, Outlook, etc.); MS Navision, SAP preferred
• Auto, truck, military or industrial equipment parts handling will be considered
• Strong mechanical aptitude and a team player

Special Skills Needed:

• Positive attitude and well-groomed appearance required. Excellent customer service follow-up/resolution skills required. Solid communication skills, both verbal and written, required.