39 Jobs
Study Hotels is Hiring a Reservations Agent Near Chicago, IL
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities
- Analyze all guest and travel agent requirements through telephone and emails, recommend suitable options for all customers and assist to confirm all reservations.
- Ensure all incoming calls with courtesy and establish efficient resolution of all guest inquiries for various hotel services and operations.
- Assist to make all room reservations to maximize room revenue. Ensure all reservation detail updates within required operating procedures.
- Coordinate with sales department and manage all communication for group bookings.
- Manage all incoming calls for reservations department. Ensure response to all queries and always maintain professional relationship and atmosphere.
- Develop and maintain professional relationships with all associates. Inform manager of any issues and how to resolve them.
- Assist in booking and blocking all rooms according to required standards.
- Manage and monitor all special reservations, promotions, and group rates.
- Evaluate and manage all mails from guests. Ensure response and completion of all guest requests and provide updates on everyday basis.
- Ensure compliance to all security and safety standards and adhere to optimal utilization of all hotel's software systems.
- Maintain knowledge on all room types, availability, and rates.
- Maintain room inventory of vacancies, reservations, and assignments.
- Attend to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
- Ensure total awareness of in-house VIP's.
- Maintain a safe and clean work environment.
- Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
- Education: High school diploma or general education degree (GED).
- Experience: 1 year within a customer-facing role.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
- Intermediate computer skills. Working knowledge of Microsoft Outlook, Word, and Excel.
- Excellent verbal and written interpersonal communication skills.
- Proficiency in English required. A second language is desirable.
- Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
- Ability to positively communicate and interact with all hotel departments.
- Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
- EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
- Study Hotels is a drug free workplace. Pre-employment drug test and background check required.
The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois.
The 167-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
Job Summary
Full Time
$52k-69k (estimate)
05/29/2024
06/11/2024
studyhotels.com
Springfield, NY
50 - 100
Related Companies
The following is the career advancement route for Reservations Agent positions, which can be used as a reference in future career path planning. As a Reservations Agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservations Agent. You can explore the career advancement for a Reservations Agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservations Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservations Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservations Agent job description and responsibilities
Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers.
02/20/2022: Charlotte, NC
Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.
01/02/2022: Anchorage, AK
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
01/11/2022: Pierre, SD
Process reservations that require direct communication with the service provider through both email and telephone.
02/23/2022: Amarillo, TX
Most reservation agents of all types are required to maintain some sort of records with all transactions from that day of service.
03/14/2022: Florence, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservations Agent jobs
Reservation Agents must be very knowledgeable on the services they are selling or promoting.
03/08/2022: Port Arthur, TX
Reservationists often work with multiple reservations at a time and need to be able to multitask.
03/03/2022: Twin Falls, ID
Some travel agents work for vacation destinations and use their experience to help sell travel packages to potential customers.
02/26/2022: Fayetteville, NC
Maintain a positive demeanor while working quickly to create reservations successfully and resolve any issues.
01/24/2022: New Haven, CT
Some agencies prefer reservations agents with firsthand experience visiting a country.
01/10/2022: Pascagoula, MS
Step 3: View the best colleges and universities for Reservations Agent.
