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Xerox Corporation seeks Account Services Engineer to support the NYS Senate in Albany. The Account Service Engineer provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer.
troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.
Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes-Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records-Manage the inventory of assigned parts, tools and any other assets provided-Communicate with customers the status of their current service call and address any other service concerns they may have with the product-Present a professional image in all interactions and behaviors-Provide timely and courteous customer service to facilitate customer satisfaction-Meet and / or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs-Responsible for providing reliable transportation to service calls.
Candidates must successfully pass a baseline assessment of competencies with electrical, mechanical, measurement, computer, and essential tools used.
The position requires the ability to lift and / or move thirty (30) pounds. TRANSPORTATION REQUIREMENTS : -Must be of a size that provides enough space to allow for the transport of assigned parts inventory.
SKILLS : -Ability to demonstrate proficiency using AC / DC electrical multi-meter for troubleshooting. Demonstrate ability to work independently and / or on a team with minimal supervision.
EDUCATION : A certificate or diploma from a vocational program , technical school, or college in the field of either : electronics, electrical / mechanical repair, or similar field.
Last updated : 2024-05-31
Full Time
Investment Management
$89k-107k (estimate)
06/01/2024
08/30/2024
aplustechnical.com
ROCHESTER, NY
50 - 100
Private
ELIZABETH BARRETT
$10M - $50M
Investment Management