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Instabase is Hiring a Customer Success Manager Near New York, NY
At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.
With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.
As a Customer Success Manager, you are our enterprise customer's trusted advisor and a critical part of the Go-to-Market team at Instabase. As our eyes and ears in the field, you will find new use cases and help our customers solve their most pressing problems.
What you'll do
- Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximize their investment in Instabase.
- Collaborate with our internal engineering and product teams to help inform the product roadmap.
- You'll conduct regular status calls and manage escalations.
- Deliver executive briefings with our strategic enterprise customers.
About you
- Proven track record of success in customer success and technical account management with expertise in working with enterprise customers to find win/win solutions
- At your core, you are an impeccable relationship builder and have excellent project management skills when coordinating multiple internal and external initiatives.
- Given your technical expertise, you can explain technical concepts clearly and concisely to a variety of audiences with excellent presentation skills.
- Highly detail-oriented, results-driven and fearlessly experimental
- Intellectually curious and with a mind for technology that can adapt on the fly without getting flustered
- You enjoy using your creative side to solve problems and are proud to bring your full self to work, quirks and all.
#LI-Hybrid
Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Job Summary
Full Time
Business Services
$120k-169k (estimate)
04/17/2024
06/16/2024
instabase.com
San Francisco, CA
50 - 100
Business Services
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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