Come join the IT Team helping our employees in serving the health care needs in Southeast Mississippi. SEMRHI is a network of Community Health Centers that has been in Southeast Mississippi for almost 45 years. We have a great opportunity for a IT Helpdesk Support Technician at our Midtown location.

As a member of SEMRHI's IT Help Desk, you will obtain hands on experience in many facets of information technology in a corporate healthcare environment. You will be responsible for performing remote and desk-side hardware and software support throughout the organization.

Job Responsibilities:

• Configures and provides support for local, as well as remote laptops, phones, tablets, zero-clients, desktops and printers.
• Imaging laptops and desktops using imaging software as well as transferring profile data.
• Respond to requests for technical assistance electronically, in person, and via telephone.
• Diagnose and resolve both level 1 and advanced technical hardware and software issues.
• Research issues and questions using available information resources and advise users on appropriate action.
• Log all client support requests into a ticket tracking database.
• Redirect requests and/or problems to appropriate resources.
• Identify and escalate situations requiring urgent attention.
• Track and route problems/requests and document resolutions.
• Must be able to travel locally as well as work after-hours on-call schedule as assigned.
• Assists the System Administrator with basic tasks such as configuring new users and updates existing users as needed (Active Directory).
• Any other duties as assigned by IT Director or Executive Management

Job Skill Requirements:

• Must have a minimum of 2 years of helpdesk/desktop support experience.
• Working knowledge of Microsoft Windows 11/10 as well as MS Office365.
• A good general knowledge and experience of TCP/IP networks and Intel based computer systems (laptop, desktop, and zero client) in order to troubleshoot, diagnose and resolve problems is required.
• Good knowledge of Dell laptops and wireless communications is a plus.
• Basic network troubleshooting skills and knowledge.
• Ability to work individually or as part of a team.
• Must be customer service focused, have good communication skills to assist end users, be able to prioritize multiple tasks and complete them in a focused and efficient manner as well as be able to follow processes and take initiative where needed.

Physical and Other Requirements:

• Moderate pressure to provide timely end user support.
• Must maintain high level of service while assuring strict security.
• Works and communicates with technical staff and non technical end users.
• Local travel required.
• Quality and accuracy of work paramount to computer operations and clients.
• Involves daily lifting of up to 30 pounds. (REQUIRED)