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Key Responsibilities:
System Analysis and Optimization:
Analyze the performance of IT systems and infrastructure.
Identify areas for improvement and recommend solutions to enhance efficiency and effectiveness.
Conduct root cause analysis for recurring issues and implement preventive measures.
Project Management:
Lead and manage IT projects from inception to completion.
Collaborate with stakeholders to define project scope, objectives, and deliverables.
Ensure projects are completed on time, within scope, and budget.
Business Process Analysis:
Work with business units to understand their needs and translate them into technical requirements.
Develop and implement IT solutions that align with business goals.
Security and Compliance:
Ensure IT systems comply with security standards and best practices.
Manage and monitor Microsoft Defender and the entire Microsoft security stack to protect the organization's data and systems.
Conduct regular security audits and vulnerability assessments.
Technical Support and Troubleshooting:
Provide first-line technical support to end-users for hardware, software, and network issues.
Answer user queries via phone, email, or chat and resolve technical problems.
Log and track support requests in a ticketing system, ensuring timely resolution.
Escalate complex issues to higher-level support or specialized technicians.
Assist with the setup, configuration, and maintenance of computer systems.
Perform regular maintenance tasks such as software updates, backups, and system monitoring.
User Training and Documentation:
Provide basic training to users on how to use computer systems and software.
Create and update user manuals and documentation.
Document problem resolutions and updates in the knowledge base.
Collaboration:
Work with other IT team members to address systemic issues.
Participate in team meetings and contribute to process improvement.
Minimum of 3-5 years of experience in IT analysis, system optimization, and technical support.
Demonstrated experience in a similar enterprise environment.
CertificationsAdvanced knowledge of Windows 11 and Windows Server environments.
Proficiency with Microsoft 365 (F3, G3, G5) administration and support.
Experience with Microsoft Intune for device and application management.
Expertise in Microsoft Defender and the Microsoft security stack.
Familiarity with enterprise applications such as Tyler Enterprise ERP, CentralSquare Community Development (TRAKiT), and CentralSquare Enterprise Asset Management (EAM) aka Lucity.
Excellent analytical and problem-solving skills.
Strong project management capabilities.
Effective communication and interpersonal skills to work with various stakeholders.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Team collaboration and customer service skills.
Full Time
Consumer Services
$64k-80k (estimate)
05/25/2024
07/24/2024
sanmarcostx.gov
SAN MARCOS, TX
500 - 1,000
Private
DEBBIE DIETZ
<$5M
Consumer Services
The job skills required for INFORMATION TECHNOLOGY ANALYST include Technical Support, Troubleshooting, Customer Service, Problem Solving, Computer Science, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an INFORMATION TECHNOLOGY ANALYST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by INFORMATION TECHNOLOGY ANALYST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for INFORMATION TECHNOLOGY ANALYST positions, which can be used as a reference in future career path planning. As an INFORMATION TECHNOLOGY ANALYST, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary INFORMATION TECHNOLOGY ANALYST. You can explore the career advancement for an INFORMATION TECHNOLOGY ANALYST below and select your interested title to get hiring information.