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City of San Marcos is Hiring an INFORMATION TECHNOLOGY ANALYST Near San Marcos, CA
Key Responsibilities:
System Analysis and Optimization:
Analyze the performance of IT systems and infrastructure.
Identify areas for improvement and recommend solutions to enhance efficiency and effectiveness.
Conduct root cause analysis for recurring issues and implement preventive measures.
Project Management:
Lead and manage IT projects from inception to completion.
Collaborate with stakeholders to define project scope, objectives, and deliverables.
Ensure projects are completed on time, within scope, and budget.
Business Process Analysis:
Work with business units to understand their needs and translate them into technical requirements.
Develop and implement IT solutions that align with business goals.
Security and Compliance:
Ensure IT systems comply with security standards and best practices.
Manage and monitor Microsoft Defender and the entire Microsoft security stack to protect the organization's data and systems.
Conduct regular security audits and vulnerability assessments.
Technical Support and Troubleshooting:
Provide first-line technical support to end-users for hardware, software, and network issues.
Answer user queries via phone, email, or chat and resolve technical problems.
Log and track support requests in a ticketing system, ensuring timely resolution.
Escalate complex issues to higher-level support or specialized technicians.
Assist with the setup, configuration, and maintenance of computer systems.
Perform regular maintenance tasks such as software updates, backups, and system monitoring.
User Training and Documentation:
Provide basic training to users on how to use computer systems and software.
Create and update user manuals and documentation.
Document problem resolutions and updates in the knowledge base.
Collaboration:
Work with other IT team members to address systemic issues.
Participate in team meetings and contribute to process improvement.
More than 96,000 residents, located in the beautiful foothills of northern San Diego County, call the City of San Marcos home. From innovative retail destinations and 72 miles of trails to renowned higher education and 290-acres of parks, San Marcos is rich in resources and civic pride. A leader in public safety, infrastructure, recreation, industry and cultural programs, the City of San Marcos is steeped in discovering life’s possibilities. For more information, please visit san-marcos.net.The Right Perks
- Earn a competitive salary
- Our 9/80 work week means you'll have every other Friday off
- Our regular business hours are 7:30 a.m. – 5:30 p.m., Monday-Thursday, and 7:30a.m.-4:30 p.m. (Fridays)
- Gain generous health benefits (all medical premiums employer paid at 90%)
- Enjoy ample time off (14 paid holidays, 96 hours of sick leave, 80 hours of vacation leave)
- Participate in the CalPERS retirement system (Classic members 2% @ 55, PEPRA members 2% @ 62) and Social Security
- Enhance your career taking advantage of our Tuition Reimbursement Program, up to$1,500 per fiscal year, which can also be used for student loan payments
This job posting will be open until the position is filled. Qualified candidates will be contacted via email by Human Resources to schedule an interview.
Minimum of 3-5 years of experience in IT analysis, system optimization, and technical support.
Demonstrated experience in a similar enterprise environment.
CertificationsAdvanced knowledge of Windows 11 and Windows Server environments.
Proficiency with Microsoft 365 (F3, G3, G5) administration and support.
Experience with Microsoft Intune for device and application management.
Expertise in Microsoft Defender and the Microsoft security stack.
Familiarity with enterprise applications such as Tyler Enterprise ERP, CentralSquare Community Development (TRAKiT), and CentralSquare Enterprise Asset Management (EAM) aka Lucity.
Excellent analytical and problem-solving skills.
Strong project management capabilities.
Effective communication and interpersonal skills to work with various stakeholders.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Team collaboration and customer service skills.
Job Summary
Full Time
Consumer Services
$64k-80k (estimate)
05/25/2024
07/24/2024
sanmarcostx.gov
SAN MARCOS, TX
500 - 1,000
Private
DEBBIE DIETZ
<$5M
Consumer Services
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The job skills required for INFORMATION TECHNOLOGY ANALYST include Technical Support, Troubleshooting, Customer Service, Problem Solving, Computer Science, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an INFORMATION TECHNOLOGY ANALYST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by INFORMATION TECHNOLOGY ANALYST. Select any job title you are interested in and start to search job requirements.
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