2 Jobs
Vision Net Inc. is Hiring a NOC Technician Near Great Falls, MT
Reports To: Network Operations Center (NOC) Supervisor
FLSA Status: Hourly, Non-Exempt
Job Summary: This position is responsible for day-to-day operations related to business class technical support services. This is an entry-level position.
Essential Job Duties And Responsibilities
- Alarm monitoring using various software platforms
- Answer all support requests, troubleshoot or escalate as required.
- Troubleshoot various issues including but not limited to:
- Network and transport support services
- Business and residential telecommunication troubleshooting and escalations
- Vision Net video conferencing solutions
- PSAP/911 technical support
- DNS, e-mail, and web hosting services
- Maintain timely response to all customer support request.
- Provide accurate and detailed ticketing notes and e-mails including but not limited to:
- Initial issue
- Escalations and resolutions
- All troubleshooting steps
- Updating team leads, supervisors, and managers on all critical issues including outages
- Promptly and accurately sending out maintenance notifications
- Dispatching to customer sites with or without supervision. Duties may include but are not limited to:
- Troubleshooting customer network, computers, servers, and software.
- Installing/maintaining physical layer
- Management assigned projects/tasks that include but are not limited to:
- Departmental Training
- Documentation Update/Clarification
- Expected mandatory overtime to complete maintenance, development, training, or extended troubleshooting.
- Initiative and drive to complete project assignments
- Knowledge of:
- OSI model
- Network and transport infrastructure
- DNS, e-mail, web hosting basics
- Business and residential telecommunication services
- Skills and Abilities:
- Multitask numerous issues at the same time.
- Organizational proficiency
- Professionalism in all written and verbal communications
- Provide excellent customer service and business class support.
- Work independently and within a team environment
- Effectively research technical support solutions using analytical and critical thinking.
- Work in a safe and efficient manner
- Maintain confidentiality of company information and records when required.
- Create a team environment and sustain employee morale.
- Currently have or can obtain a valid Montana driver’s license within 90 days from start date. A safe driving record and the ability to be insured under the company insurance policy is required.
- Consistently perform with integrity and accountability
Physical And Other RequirementsPrevious experience providing NOC or TAC services preferred.
This position will require 8 to 12-hour shifts, scheduling flexibility, weekend and overnight shifts, on a rotating basis. The Vision Net NOC is a small team of specialized individuals and every team member is counted on to be in attendance on a regular basis. Tardiness and poor attendance disrupt workflow, place additional burdens on co-workers and jeopardize quality customer service. For these reasons, tardiness and poor attendance cannot be tolerated.
Job Summary
Full Time
Telecommunications
$56k-74k (estimate)
01/31/2024
06/27/2024
vision.net
INDIANAPOLIS, IN
100 - 200
1995
PEDRO N PALMA
$10M - $50M
Telecommunications
Related Companies
About Vision Net Inc.
Vision Net delivers innovative and reliable business technology solutions that enable our customers to access information vital to the future economic and educational development of our region. We have demonstrated technology innovation and leadership in Montana since our inception. Our suite of products and services includes broadband network transport via SONET, ATM, MPLS, IP, Ethernet, satellite and wireless; a range of Internet services; customized wide area network (WAN) management; a 24/7 network technical assistance support nationwide, and network and equipment monitoring services regio ...
n-wide; access tandem switching; engineering design; and technical consulting. For more information, contact info@vision.net.
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The job skills required for NOC Technician include Troubleshooting, Telecommunications, Customer Service, Network Operations, Technical Support, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a NOC Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by NOC Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for NOC Technician positions, which can be used as a reference in future career path planning. As a NOC Technician, it can be promoted into senior positions as a Network Control Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary NOC Technician. You can explore the career advancement for a NOC Technician below and select your interested title to get hiring information.
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