General Summary

The Public Safety Application Analyst reports to the Public Safety Administrative Support Manager and is responsible for supporting and optimizing technology applications used in public safety department. This role involves working closely with various stakeholders to ensure the effective implementation, maintenance, and enhancement of software solutions critical to emergency response, law enforcement, and public safety operations.

Essential Duties & Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Manage the lifecycle of public safety applications, including Computer-Aided Dispatch (CAD), Records Management Systems (RMS), ImageTrend, Continuum, and other relevant software applications.
• Configure, customize, and maintain application settings based on user needs and agency requirements.
• Collaborate with vendors and internal teams to troubleshoot and resolve application-related issues.
• Provide technical support to end-users, assisting them with application usage, troubleshooting problems, and addressing queries.
• Deliver training and workshops to ensure that public safety personnel understand and utilize applications effectively.
• Collaborate with public safety agencies and stakeholders to gather and document software requirements.
• Translate user needs into functional specifications that guide software configuration and customization.
• Develop and execute test plans to validate software functionality, performance, and integration with other systems.
• Identify and report defects, working closely with Information Technology Department, vendors, and development teams to facilitate timely resolutions.
• Propose enhancements to existing applications based on user feedback and emerging technological trends.
• Maintain accurate documentation of application configurations, processes, and troubleshooting procedures.
• Keep track of changes, updates, and user manuals for future reference.
• Other duties as assigned.

Minimum and Preferred Entrance Qualifications

• Bachelor’s degree in information technology, computer science, or a related field (or equivalent experience).
• Familiarity with public safety software applications.
• Valid Arizona driver's license.

Competencies for Successful Performance of Job Duties

Knowledge of:

• Understanding public safety procedures and terminology.
• Federal, state, and local laws and regulations.
• Knowledge of data management, integration methods, and reporting tools.
• Current trends, technology advancement and best practices for public safety applications.
• Compliance and regulations governing public safety applications.

Skill in:

• Communicating effectively, both orally and in writing.
• Strong problem-solving and critical thinking skills.
• Building partnerships and collaborating with internal and external stakeholders.
• Ability to work independently.
• Problem-solving, adaptability, ethical judgement, and analytics.

Ability to:

• Show proficiency in requirements gathering, functional specification development, and user acceptance testing.
• Demonstrate competence in application analysis, support, and configuration of applications.
• Analyze complex problems, identify root causes, and develop effective solutions.
• Adapt to new technologies, regulations, and operational needs while ensuring continued functionality of systems.
• Collect, analyze, and interpret data to verify accuracy of data and system functioning.
• Manage projects, set timelines, facilitate testing, and collaborate with teammates to ensure successful implementation.
• Stay up to date with the latest trends, advancements, and best practices.
• Provide excellent customer services to users of applications and address concerns and issues.
• Demonstrate security best practices, access control, and compliance with regulations.
• Provide training and technical assistance to application users.
• Demonstrate attention to detail to ensure configuration and customization of applications is accurate.
• Identify and gather feedback to explore challenges and enhancements within application.

Physical Demands & Environmental Characteristics

The position is generally sedentary. The job requires prolonged periods of sitting, working on a computer, and performing administrative duties in an office environment. The person in this role may need to attend meetings or travel to other locations, which may require standing, walking, or driving for short periods of time. However, there is no requirement for significant physical exertion or demanding physical activity, and the position does not involve routine exposure to hazardous conditions or situations.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Job Type: Full-time

Pay: $67,073.00 - $84,521.50 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift

Work Location: In person